Afaf Zkhiri
Riad Noir d’Ivoire Marrakech , Duty Manager
Job Type
On the job
Location
Morocco, Marrakech
Personal Advantage
I love new challenges, as they allow me to learn more, grow & evolve.
Working in hospitality is not just a job, it is my passion and a path I have chosen with love and certainty.
Job Preference
No Preference yet
Experience
Operation Assistant
2012-09 - 2013-01
Atlas Voyage Travel Agency Staff/Employee
Content
❖ Hotels, Guides, transportations & Excursions reservations
❖ Custom made products, Sales & Billing.
❖ Manage client’s complaints
❖ Development & Enhancement of the company’s products
Duty Manager
2013-01 - 2015-08
Riad Noir d’Ivoire Marrakech Manager
Content
❖ Uphold and enforce company policies
❖ Meet regularly with upper management to stay informed on company issues
❖ Schedule regular maintenance and cleaning of facilities
❖ Schedule shifts
❖ Address employee complaints or performances issues as needed
❖ Check in with guests & employees regularly to determine satisfaction
❖ Address,manage and resolve issues and complaints of all guests
❖ Oversee Front office, Reservation & Sales, Payrolls, Train new and old hires
❖ Check all admnistrative documents suck as Stock Inventory, Cash Management, Billing, payslips, clockings, purchasing, etc
Quality & Attitude Manager in charge of training
2015-12 - 2018-02
La Sultana Hotels & Spa Marrakech Manager
Content
❖ Improve guests experience, create a unique atmosphere
❖ Set a clear mission and deploy strategies focused towards that mission
❖ Analyse statistics and compile accurate reports
❖ Control resources and utilise assets to achieve qualitative and quantitative targets
❖ Maintain an orderly workflow according to priorities
❖ Provide opportunities for ongoing development & deploy a wide variety of training methods
❖ Resolve any specific problems and tailor training programs as necessary
❖ Maintain a keen understanding of training trends, developments and best practices
Assistant General Manager
2018-12 - 2019-06
Barceló Anfa Casablanca Assistant Manager
Content
❖ Cooperating with the general manager
❖ Management of the office, including day-to-day management of the office staff and office administration.
❖ Maintaining office equipment and supplies
❖ Ensuring that all office workflows are carried out in a timely and accurate manner & company policies and procedures are followed.
❖ Providing general supervision, including interviewing and hiring, employee engagement, personal attendance and training
❖ Contributing to plans for the organization's progress and growth
❖ Setting an example to team members of commitment and process expertise
❖ Interacting and cooperating with all members of the organization
❖ Delegating daily tasks.
❖ Addressing any issues in a timely fashion.
Development & Protocole Manager
2019-07 -
La Sultana Hotels & Spa Oualidia Manager
Content
➢ In charge of training department
❖ Evaluate employees and identify weaknesses.
❖ identify training needs according to needs and guests' complaints.
❖ Based on research among both guests and staff, plan and implement training
❖ Recruit externals & internal trainers as well as language teachers when needed.
❖ Lead, teach, onboard and evaluate new trainers.
➢ In charge of Spa department
❖ Hire and train employees and Fill any non-specialised roles when employees are absent.
❖ Create a weekly staff schedule.
❖ Develop staff service, Establish spa budgets and financial goals, Inventory products and order new supplies
❖ Oversee guests satisfaction & ensure to handle all complains before guets departures
➢ In charge of Housekeeping department
❖ Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily
❖ Lead, hire, and train hotel housekeeping staff to adhere to high standards of cleanliness and customer satisfaction
❖ Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies
❖ Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
❖ Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed
Education
Production & Sales Techniques · College
2006-09-01 - 2008-06-30
International Higher Institute of Tourism (ISIT)
Administration & Management of Tourism Institutes & Hotels · Bachelor
2008-09-01 - 2010-06-30
International Higher Institute of Tourism (ISIT)
Master in Economic & Juridical l Management of Tourism Organizations · Master
2010-09-01 - 2012-06-30
Abdelmalek Essaadi University
