❖ Hotels, Guides, transportations & Excursions reservations ❖ Custom made products, Sales & Billing. ❖ Manage client’s complaints ❖ Development & Enhancement of the company’s products

❖ Uphold and enforce company policies ❖ Meet regularly with upper management to stay informed on company issues ❖ Schedule regular maintenance and cleaning of facilities ❖ Schedule shifts ❖ Address employee complaints or performances issues as needed ❖ Check in with guests & employees regularly to determine satisfaction ❖ Address,manage and resolve issues and complaints of all guests ❖ Oversee Front office, Reservation & Sales, Payrolls, Train new and old hires ❖ Check all admnistrative documents suck as Stock Inventory, Cash Management, Billing, payslips, clockings, purchasing, etc

❖ Improve guests experience, create a unique atmosphere ❖ Set a clear mission and deploy strategies focused towards that mission ❖ Analyse statistics and compile accurate reports ❖ Control resources and utilise assets to achieve qualitative and quantitative targets ❖ Maintain an orderly workflow according to priorities ❖ Provide opportunities for ongoing development & deploy a wide variety of training methods ❖ Resolve any specific problems and tailor training programs as necessary ❖ Maintain a keen understanding of training trends, developments and best practices

❖ Cooperating with the general manager ❖ Management of the office, including day-to-day management of the office staff and office administration. ❖ Maintaining office equipment and supplies ❖ Ensuring that all office workflows are carried out in a timely and accurate manner & company policies and procedures are followed. ❖ Providing general supervision, including interviewing and hiring, employee engagement, personal attendance and training ❖ Contributing to plans for the organization's progress and growth ❖ Setting an example to team members of commitment and process expertise ❖ Interacting and cooperating with all members of the organization ❖ Delegating daily tasks. ❖ Addressing any issues in a timely fashion.

➢ In charge of training department ❖ Evaluate employees and identify weaknesses. ❖ identify training needs according to needs and guests' complaints. ❖ Based on research among both guests and staff, plan and implement training ❖ Recruit externals & internal trainers as well as language teachers when needed. ❖ Lead, teach, onboard and evaluate new trainers. ➢ In charge of Spa department ❖ Hire and train employees and Fill any non-specialised roles when employees are absent. ❖ Create a weekly staff schedule. ❖ Develop staff service, Establish spa budgets and financial goals, Inventory products and order new supplies ❖ Oversee guests satisfaction & ensure to handle all complains before guets departures ➢ In charge of Housekeeping department ❖ Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily ❖ Lead, hire, and train hotel housekeeping staff to adhere to high standards of cleanliness and customer satisfaction ❖ Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies ❖ Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office ❖ Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed