Greeted and welcomed guests with a warm, friendly, and positive attitude. •Informed guests of property amenities, services, hours of operations, room features, and local areas of interest and activities. •Assisted guests with luggage storage, retrieval, loading, and unloading from vehicles.

Operated telephone switchboard station by Answering calls quickly. Recorded and logged, all guest calls, requests, questions, and concerns, and relayed messages accurately, completely, and legibly. •Promptly responded to customer inquiries in person or via phone, email, and online chat. •Collaborated with the team to quickly resolve customer complaints and concerns with the appropriate action. •Conducted call follow-up with guests, ensuring requests have been met to their satisfaction.

Processing guests’ check-ins by confirming reservations, assigning rooms, issuing, and activating room keys, and all payment types such as room charges, cash, cheques, and debit or credit cards. •Recognizing and appreciating loyal members to increase customer satisfaction. •Answering, recording, and processing guest calls, messages, requests, questions, and concerns promptly and appropriately. •Coordinating with Housekeeping to track the readiness of rooms for check-in. •Supplying guests with directions and information regarding property and places of interest. •Processing all check-outs and resolving any late and disputed charges.