Tinashe Muchafukeyi
Marriott International, Call Centre Agent
Job Type
On the job
Location
South Africa, Cape Town
Personal Advantage
A mature responsible professional sales and customer services genius
with qualifications coupled with diverse experience spanning over years
in customer service, call Centre, and front office operations. A dedicated, passionate,
self-driven, inspired, enthusiastic professional with good interpersonal
skills and the ability to communicate concisely as well as articulately at
all levels.
Job Preference
No Preference yet
Experience
Concierge/Porter
2017-02 - 2018-05
Marriott International Staff/Employee
Content
Greeted and welcomed guests with a warm, friendly, and positive attitude.
•Informed guests of property amenities, services, hours of operations, room features, and local areas of interest and activities.
•Assisted guests with luggage storage, retrieval, loading, and unloading from vehicles.
Call Centre Agent
2018-05 - 2019-08
Marriott International Staff/Employee
Content
Operated telephone switchboard station by Answering calls quickly. Recorded and logged, all guest calls, requests, questions, and concerns, and relayed messages accurately, completely, and legibly.
•Promptly responded to customer inquiries in person or via phone, email, and online chat.
•Collaborated with the team to quickly resolve customer complaints and concerns with the appropriate action.
•Conducted call follow-up with guests, ensuring requests have been met to their satisfaction.
Front Desk Agent
2019-09 -
Marriott International Staff/Employee
Content
Processing guests’ check-ins by confirming reservations, assigning rooms, issuing, and activating room keys, and all payment types such as room charges, cash, cheques, and debit or credit cards.
•Recognizing and appreciating loyal members to increase customer satisfaction.
•Answering, recording, and processing guest calls, messages, requests, questions, and concerns promptly and appropriately.
•Coordinating with Housekeeping to track the readiness of rooms for check-in.
•Supplying guests with directions and information regarding property and places of interest.
•Processing all check-outs and resolving any late and disputed charges.
Education
Hospitality and Tourism · Bachelor
2011-08-24 - 2015-06-15
Chinhoyi University of Science and Technology
