Hello! My name is Èlia Ferrer, and I specialize in customer service, event coordination, and roles within the creative industries. I hold a Bachelor’s degree in Tourism and have completed advanced training in Management Assistance, as well as a Postgraduate program in Professional Management of the Music Industry. With over three years of experience in client relations, event logistics, and creative project management, I’ve honed my communication and organizational skills while working in diverse settings. From assisting at music festivals and collaborating with artists to providing exceptional customer support in the banking and hospitality sectors, I thrive in roles that require adaptability, cultural awareness, and a client-focused mindset. Currently based in Shanghai and learning Chinese, I am deeply passionate about building connections across cultures and creating impactful guest and customer experiences. Whether coordinating events, fostering relationships, or contributing to creative projects, I bring enthusiasm, professionalism, and a commitment to excellence.