Greeting arriving guests and retrieving their luggage.  Escorting guests to their rooms, explaining the room facilities.  Deliver luggage, messages, faxes, packages to guests and to undertake various other requests in order to ensure their comfort.  Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.  Assist with keeping lobby area clean and orderly.  Ensure that luggage has been stored safely according to prescribed procedures.  Be fully aware of what functions are going on in the hotel.  Provide gracious, attentive, and friendly service.