Mohammed El Sanousi
Viceroy hotels and resort, Reservations Sales Agent
Job Type
On the job
Location
United Arab Emirates, Abu Dhabi
Personal Advantage
Mohammed Elsanousi, Sudanese leaving in Abu Dhabi UAE with experience of more than eight years in the field of Healthcare and Hospitality.
Job Preference
No Preference yet
Experience
Reservations Sales Agent
2013-12 - 2016-06
Viceroy hotels and resort Agent
Content
Conduct key briefing sessions to keep the rest of the reservations team abreast all relevant guest information.
Responsible for all reservation to make sure guest have a smooth arrival and departure experience including to cross check the billing instruction, comment from reservation and cashier, applying the correct rate code.
Know the daily inventory, yield and revenue management, and sell rates
Anticipate guest needs and offer services, amenities and activities accordingly (as well
as room up sell)
Liaise with Housekeeping, Engineering, Royal Service and Security, as needed (i.e. VIP,
GHA Member room set up, etc.)
Take ownership of guest’s issues and problems
Communicate issues and complaints to supervisors or managers on duty as necessary
Patient Access Representative
2018-08 - 2022-03
Cleveland Clinic Abu Dhabi Officer
Content
Schedule appointments for patients and obtain accurate demographic information in computer medical program (address, phone, insurance, etc.).
Updating insurance eligibility and advice (self-pay) patient with needed information.
Inform caller of items to bring to their appointment, remind caller of cancelation policy and answer questions and offer information as requested, to provide patients-focused service and professional customer service.
Act as a liaison for the patients and health by directing calls to other departments as needed, use good judgment in handling calls, especially with urgent matter and problem solve quickly and efficiently.
Understand when a call needs to be escalated to physician/manager/triage nurse.
Service patients and their needs by making reminder calls as requested.
Reschedule appointments as needed and provide assistance with mailings and other projects as call volume permits.
Coordinating work between multiple departments ( Finncial councler, Medical record, Emergency department, etc ).
Optimized service procedure to increase customer salinification.
Handle and resolves patient complain in a prompt and friendly way.
Use courteous and professional telephone techniques and interpersonal skills while Scheduling-pre-registering patients to establish and maintain a report with patient’s physicians-office personnel and various hospital personnel while maintaining patient confidentiality – privacy.
Uses appropriate registration types and codes during registration –admission process identifies and assigns correct medical records.
Demonstrates an understanding and commitment to maintaining an environment that assures all individuals are treated with dignity and respect.
Education
Business Management · Bachelor
2021-01-28 - 2022-12-28
Ascencia Business School
