 Coordinated and monitored supply chain operations  Informed customers on shipment status, expectations and updates  Handled track and trace of goods for customers and other inquiries  Utilized logistics IT to optimize procedures  Recruited and coordinated logistics staffs (e.g. truck drivers) as required  Supervised orders and inventory management  Communicated with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction  Prepared accurate reports for upper management  Noted down claims and transfer to the claim and insurance department  Provided customer service and support for customers and drivers

 Provided necessary assistance to guests to make them feel a warm welcome  Checked availability of rooms and make sure they match the guest requirements  Registered & processed assigned rooms to guests and documentations  Responded immediately to guests’ inquiries and complaints  Communicated with hotel staffs on the status of guest rooms and comfort  Generated sales by being polite and customer friendly  Upsold and promoted associate functions to generate more revenue  Performed other related duties as required