Yufenyuy Derick Maabbih
Bluewaters Island LCC, Guest service/Bellman
Job Type
On the job
Location
United Arab Emirates, Dubai
Chat
Personal Advantage
I am a hard-working,customer focused and proffessional Hotel Front Desk Agent/Associate/Luggage Porter who fully appreciates how important my actions within the role will impact on the success of your Hotel My personal life is at the stage where i can fully commit this role and work the necessary unsociable hours needed to provide the execellent levels of customer service needed to help the hotel grow and thrive within this industry I believe I have the necessary customer skills ,the arrangement, capabilities and the communication and interpersonal traits to make sure all visitors to the hotel have a memorable  and enjoyable experience which will serve to encourage to revisit the hotel in the future.
Job Preference
No Preference yet
Experience
Guest service/Bellman
2018-08 - 2022-08
Bluewaters Island LCC Staff/Employee
Content
Answers incoming calls and Places outgoing calls. • Directs calls to guest rooms, staff, or departments through the switchboard. • Calm frustrated or upset customers by providing excellent and friendly service. • Logs all wake-up call requests and performs wake-up call services. • Provides information about the resort services to the guests. • Trains or assists with training new telephone operators in performance of job duties. • Log guest complaints, feedback on PMS or Triton. • Update directory information on Opera. • Prepare business centre and make sure meeting rooms are ready for the guest. • A • *Greet and welcome all guests to the hotel on arrival and departure during their stay • Escorting all the guests to the room and doing room orientation • Serve as the key point of contact for guests and efficiently respond to guests enquiries .Stay current and up to date with all hotel services as well as daily VIP requests and special events • Monitor traffic flow and guess queue within the Lobby directing guest appropriately to minimise waiting times • Manages queuing system and procedures in accordance with the hotel policies • Actively acknowledges, identifies and resolves guests concerns following service recovery protocols. Assist guest with editing, printing, and scanning documents as well as handling cash payments for
Education
Banking and Finance · Bachelor
2009-01-01 - 2014-08-14
National Polytechnic Bamenda
Popular members
SRINIVAS CHUNCHULA
Dear Executive chef, I am very much interested for the available position of Commis Chef. Presently I am working for Park Hyatt 5* Hotel in India and I done my ON JOB Training with Capitol 4* Hotel. I would very much like to advance in my career and believe that I am ready for this position of Commis Chef that you are offering. The job requirements appear to be far more challenging and varied than those I know and have grown used to at my current job. I would like to expand my knowledge, learn new responsibilities and be able to further my career within the field. I have for the last (2) years been working as Commis Chef where my responsibilities were: - Clearing the kitchen stations of all unnecessary utensils and food. Preparing basis sauces, soups. Clearing/cleaning cooking vessels and utensils from all the work surfaces and sinks. - Chopping, peeling various vegetables for preparation Daily verification of our dairy products expiration dates and disposing of any out of date products. - General assistance in food presentation for selected events. The opportunity with your hotel I feel would allow me to express my culinary expertise and valuable, gained experience through a larger array of tasks and responsibilities. I am a fast learner and work well in a team. I believe that I would excel at menu suggestions and planning, cooking meals, guiding the serving staff as to what the daily/weekly specials were all while being able to continue to learn along side the chefs during their daily tasks. I wish to thank you for your time today and I very much hope to hear from you soon and being given the opportunity to discuss your expectations further. Sincerely, Srinivas Chunchula
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