Yufenyuy Derick Maabbih
Bluewaters Island LCC, Guest service/Bellman
Job Type
On the job
Location
United Arab Emirates, Dubai
Personal Advantage
I am a hard-working,customer focused and proffessional Hotel Front Desk Agent/Associate/Luggage Porter who fully appreciates how important my actions within the role will impact on the success of your Hotel
My personal life is at the stage where i can fully commit this role and work the necessary unsociable hours needed to provide the execellent levels of customer service needed to help the hotel grow and thrive within this industry
I believe I have the necessary customer skills ,the arrangement, capabilities and the communication and interpersonal traits to make sure all visitors to the hotel have a memorable and enjoyable experience which will serve to encourage to revisit the hotel in the future.
Job Preference
No Preference yet
Experience
Guest service/Bellman
2018-08 - 2022-08
Bluewaters Island LCC Staff/Employee
Content
Answers incoming calls and Places outgoing calls. • Directs calls to guest rooms, staff, or departments through the switchboard. • Calm frustrated or upset customers by providing excellent and friendly service. • Logs all wake-up call requests and performs wake-up call services. • Provides information about the resort services to the guests. • Trains or assists with training new telephone operators in performance of job duties. • Log guest complaints, feedback on PMS or Triton. • Update directory information on Opera. • Prepare business centre and make sure meeting rooms are ready for the guest. • A • *Greet and welcome all guests to the hotel on arrival and departure during their stay • Escorting all the guests to the room and doing room orientation • Serve as the key point of contact for guests and efficiently respond to guests enquiries .Stay current and up to date with all hotel services as well as daily VIP requests and special events • Monitor traffic flow and guess queue within the Lobby directing guest appropriately to minimise waiting times • Manages queuing system and procedures in accordance with the hotel policies • Actively acknowledges, identifies and resolves guests concerns following service recovery protocols. Assist guest with editing, printing, and scanning documents as well as handling cash payments for
Education
Banking and Finance · Bachelor
2009-01-01 - 2014-08-14
National Polytechnic Bamenda
