Answers incoming calls and Places outgoing calls. • Directs calls to guest rooms, staff, or departments through the switchboard. • Calm frustrated or upset customers by providing excellent and friendly service. • Logs all wake-up call requests and performs wake-up call services. • Provides information about the resort services to the guests. • Trains or assists with training new telephone operators in performance of job duties. • Log guest complaints, feedback on PMS or Triton. • Update directory information on Opera. • Prepare business centre and make sure meeting rooms are ready for the guest. • A • *Greet and welcome all guests to the hotel on arrival and departure during their stay • Escorting all the guests to the room and doing room orientation • Serve as the key point of contact for guests and efficiently respond to guests enquiries .Stay current and up to date with all hotel services as well as daily VIP requests and special events • Monitor traffic flow and guess queue within the Lobby directing guest appropriately to minimise waiting times • Manages queuing system and procedures in accordance with the hotel policies • Actively acknowledges, identifies and resolves guests concerns following service recovery protocols. Assist guest with editing, printing, and scanning documents as well as handling cash payments for