Kristina Iusupova
Lexus Dealer Center, Customer Service Manager
Job Type
On the job
Location
Russia, Tolyatti
Personal Advantage
My name is Kristina Iusupova. Last years I work as a General Bar Manager in Kazan (Russia). There is a big bar around 350 seats and 63 employees. Also I have good experience in customer relationships service and know how to get my guests unforgettable hospitality experience. I have extensive experience in multitasking and stress tolerance. I have the skills to successfully negotiate with difficult clients. I am not afraid of difficulties and always work for a good result.
Job Preference
No Preference yet
Experience
Customer Service Manager
2011-02 - 2015-05
Lexus Dealer Center Manager
Content
Operative work with claims and appeals of clients, resolution of conflict situations.
Obtaining feedback from customers on the quality of services provided and the work of the Dealership, development and implementation of measures to improve the quality of key indicators of customer satisfaction.
Cooperation with the Sales Department and the After-Sales Department to increase customer satisfaction and their level of loyalty to the Dealership
Deputy Director General
2015-05 - 2019-05
KIDSTORYCOLLECTION Manager
Content
Creation and development of a brand of children's clothing.
Work with designers and technologists - development of models, creation of patterns, control of release into mass production;
Purchase of fabrics and materials, work with suppliers;
Active sales on marketplaces, social networks, direct sales.
Development of the customer base
Deputy Director General
2019-05 - 2021-05
ARTEZIAN Manager
Content
Creation and development of the Customer Service Department
- recruitment and training of staff
- development and implementation of methods for the development and strengthening of long-term relationships with clients;
- work with claims and wishes, customer feedback and active response to them, development and implementation of measures to improve the quality of the product and the company's work based on the analytical work;
- development of special promotions for customers aimed at increasing product loyalty;
- coordination of work of production and a warehouse;
- development of basic instructions for the work of employees of all departments of the company;
- company budget planning;
- maintenance of financial statements;
- development and implementation of payroll formulas for all departments of the company;
- interaction with Marketing department
- drawing up a content plan;
- development and implementation of promotions, analysis and report on the work done;
- Coordination of sponsorship and charitable events.
Achievements: optimization and development of the company's internal processes allowed to reduce the order processing time and increase production efficiency by 35%, while reducing the number of staff. A system was developed for the rapid delivery of water within 2 hours from the moment of order, which allowed the company to take a leading position in sales in the market in two years
Restaurant General Manager
2021-05 -
DOSKI Bar Manager
Content
Organization of well-functioning work of the entire restaurant;
- Communication with guests;
- Personnel management: training, adaptation, quality control of work performance
- Monitoring compliance with the Company's standards;
- Achievement of targets;
- Drawing up schedules for all departments;
- Control of the cash register, financial reporting;
- Work with suppliers - search for partners, conclusion of contracts, preparation of orders, control of order fulfillment, price monitoring
- Work to prevent and resolve non-standard / conflict situations with guests;
- Interaction with regulatory authorities
- Creation of a working and positive atmosphere in the team, as well as an atmosphere of high service and hospitality in the hall.
Education
Linguistics · Master
2005-09-01 - 2010-07-01
Samara State Univercity
