• Managed customer orders and accompanying bills with digital point of sale systems. • Maintained a sound knowledge of menu items to be able to answer customer questions, as well as upselling alternative food and beverages • Responsible for opening and closing procedures including cleaning and setting up for daily operations using JOLT and ZENPUT applications. • Conducted verbal surveys with the guests to ascertain guest satisfaction • Achieved the highest individual sales from 6 consecutive months through upselling. • Responsible for training junior staff in terms of SOPs and restaurant steps of service. • Assisted in other related tasks like inventory and purchasing. • Responsible for more supervisory roles like generating end of day reports and making weekly schedules.