•Motivating staff to improve performance and maximize sales opportunities. •Training and mentoring new staff to ensure the store has a high-performing team. •Developing and implementing social media marketing plans. •Managing daily administrative functions such as payroll, supply orders, and staff discipline. •Spearheaded a marketing campaign for a storewide sale that increased profit and overall sales by nearly 65%in the fiscal year.

•Provide security compliance training to 20 new security officers. •Reduce security-related breaches by 80% as compared to the last 2-year reports. •Secured assigned access control by implementing security measures including walk-through screening, X-ray, and body search, and reducing theft rate from 10 to 0 per month. •Investigate 15+ cases of safety disturbance and devise strategies accordingly. •Defuse around 20 tense situations using tact and diplomacy.

•Manage 100+ lifeguards by supervising them on post, maintaining/testing each of their lifeguard skills, and organizing their weekly schedule. •Assist with the daily operation of the park by supervising lifeguards, monitoring each attraction’s operation, handling customer issues, and assisting upper management with various projects. •Maintain expertise in lifeguard skills to be able to respond to emergencies, prevent an emergency from occurring, teach lifeguard classes, and manage in-services with the lifeguard on daily basis. •Organized and reviewed inventory valued at $2M to ensure efficient ordering, accurate reports reduced error by 12%, and lean spending saves, $20,000 annually. •Achieved a customer satisfaction rate of 85% within 6 months, exceeding corporate. •Received top performance of the month, award out of 300 other representatives in the division, the result was based on customer satisfaction.