Personal Advantage
Caring and professional customer service agent with nearly ten years of working experience. Excellent communication skills, interpersonal and professional ability to build strong relationships with customers and encourage return business. Organized and familiar with administrative duties. Extensive experience working with other service agents and collaborating to create the best possible experience for guests. A history of succeeding in the service industry while providing unmatched customer service at all times
Job Preference
No Preference yet
Experience
Retail
2011-03 - 2015-05
Safaricom Ltd Assistant Manager
Content
•Motivating staff to improve performance and maximize sales opportunities. •Training and mentoring new staff to ensure the store has a high-performing team. •Developing and implementing social media marketing plans. •Managing daily administrative functions such as payroll, supply orders, and staff discipline. •Spearheaded a marketing campaign for a storewide sale that increased profit and overall sales by nearly 65%in the fiscal year.
Aviation Security
2016-06 - 2018-02
Emirates Security Group Officer
Content
•Provide security compliance training to 20 new security officers. •Reduce security-related breaches by 80% as compared to the last 2-year reports. •Secured assigned access control by implementing security measures including walk-through screening, X-ray, and body search, and reducing theft rate from 10 to 0 per month. •Investigate 15+ cases of safety disturbance and devise strategies accordingly. •Defuse around 20 tense situations using tact and diplomacy.
Lifeguard
2018-05 -
Atlantis The Palm Dubai Supervisor
Content
•Manage 100+ lifeguards by supervising them on post, maintaining/testing each of their lifeguard skills, and organizing their weekly schedule. •Assist with the daily operation of the park by supervising lifeguards, monitoring each attraction’s operation, handling customer issues, and assisting upper management with various projects. •Maintain expertise in lifeguard skills to be able to respond to emergencies, prevent an emergency from occurring, teach lifeguard classes, and manage in-services with the lifeguard on daily basis. •Organized and reviewed inventory valued at $2M to ensure efficient ordering, accurate reports reduced error by 12%, and lean spending saves, $20,000 annually. •Achieved a customer satisfaction rate of 85% within 6 months, exceeding corporate. •Received top performance of the month, award out of 300 other representatives in the division, the result was based on customer satisfaction.
Education
CIPD Level 3 in Human Resources Practice · College
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Blue Ocean Academy
Project Management Professional · College
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Project Management Institute
Advanced Leadership Certificate. (L-mhg1) · College
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School of Thinking
Computer Programming, Specific, Applications · College
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Agricultural Institute
