estaurant  To co-ordinate and supervise all duties for all the opening and closing brigade.  Supervise all operational issues ensuring the Hotel standards.(SOP)  Resume full responsibility in the absence of the Outlet manager/Asst Manager.  Provide a professional and courteous service at all times and ensure that all colleagues of In Room Dining outlet follow the example.  Handle guest inquiries and complaints in a courteous and efficient manner and report to Manager ensuring that the follow up is performed with the guest.  Monitor and constantly improve quality improve guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Index).  Attend and contribute to all staff meetings, department training's and hotel initiated training's.  Conduct daily pre-shift briefing to colleagues on preparation, guest profile, service and special requirement  Ensure consistent luxury service  Responsible for the department’s finances  Directly involved in Training