Personal Advantage
A rigorous task driven,well organized,self motivated professional
with a can do attitude who has almost 2 year experience as a
Help-desk technician in providing quality customer service and
technical assistance related to computers, 2 year experience as a
F&B Associate and managing all F&B operations and for
delivering an excellent guest experience and 6 months as a
Server in taking orders, answers questions about the menu and
food
Job Preference
No Preference yet
Experience
Server
2017-05 - 2017-11
Dinemore Assistant
Content
Assisted hosts in taking and relaying orders to the kitchen area.
Ascertained that all tables were properly laid out, according to established protocols.
Served food and beverage items to customers, in accordance with their orders.
Cleared tables after customers left, and ensured that they were properly cleaned.
Replenished condiments stations and communicated low stock situations to the manager.
F&B Associate
2017-12 - 2019-11
Dinemore Attendant
Content
Greet customers as they arrive at the food service facility, and provide them with assistance in finding seats.
Ensure that customers are provided with menus and assist them in choosing items according to their tastes.
Answering phone calls and giving basic information on reservations, availability, restaurant hours and services
Oversee the ordering process.
Prompt kitchen staff to expedite orders, ensuring that they are served in a timely fashion.
Assists in cleaning, opening/closing tasks, and other duties as needed
Monitor food and beverage inventory, communicating low stock situations to the kitchen manager
Provide customers with suggestions on beverages
Handle stocking activities, by following set instructions, and ensure food rotation activities are properly carried out.
IT Help Desk Technician
2019-12 - 2021-05
X-Gen Groups(Pvt)LTD Staff/Employee
Content
Serve as the first point of contact for customers seeking
technical assistance via phone, e-mail, or in person.
Perform troubleshooting using different diagnostic techniques.
Offering tier 1,2 technical assistance on delivery,
Configuration, set up, maintenance, and troubleshooting of computer/operating systems, hardware, software and network issues.
Created support service tickets and used web-based ticketing
systems to track and deliver support services
Effectively advise and assist customers on appropriate action.
Provide accurate information on IT products and services.
Direct unresolved issues to the next level of support
personnel.
Identify and escalate situations requiring urgent attention.
Maintain the highest possible level of customer service.
Work with vendors and internal stakeholders to ensure accurate, effective training content.
Other duties as assigned(Data entry, etc).
Education
GCE Ordinary Level Dept.of examination · High school
2002-01-01 - 2013-11-29
Gampola international school
GCE Advanced Level Dept.of examination · High school
2014-04-07 - 2015-07-31
Benhill college gampola
Higher national diploma(HND) in computing and system development · Higher Diploma
2015-09-01 - 2017-09-26
Esoft metro campus
Software QA professional program · Diploma
2018-11-04 - 2019-05-26
SLIIT
