• Check the mise-en place inside the dining room • Responsible for picking up orders of food and beverages for the guests • Responsible for bringing out soiled items from the tables • Responsible for cleaning table and chairs • Ensure high standard of sanitation and hygiene in the restaurant • Coordinate with captain for comments or complaints from the guest • Handled one station including opening and closing duties • Post orders in Micros • Follow highest quality standards of operation and service as per Hotel Standard Policy and procedures • Promote up selling

• Ensure that station is fully equipped to render services to guests • Make sure all waiting staff are following maintaining highest quality standards of operation and service as per Hotel Standard policy and procedures • Assign responsibilities to waiting staff • Promote up selling • Take order from guests , follow up and ensure delivery with every last detail • Coordinate with staff in assigned station as well as other Captains • Coordinate with kitchen and bar with regards to menu , wines , buffet, out of stock items and other details important to the outlet • Check guest satisfaction and resolve any problem encountered alongside Outlet Supervisor • Settle checks for room charges , Entertainer Travel Vouchers , handle cash and credit card payment and city ledgers in Micros • Responsible to hand over cash and cash float at the end of each shift

• Welcoming guests, reading and listening to guests to determine beverage preferences, making recommendations, and taking drink orders. • Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) • Prepare tables by setting up linens, silverware and glasses • Inform customers about the day’s specials • Up-sell additional products when appropriate • Take accurate food and drinks orders, using a order slips or by memorization • Communicate order details to the Kitchen Staff • Serve food and drink orders • Arrange table settings and maintain a tidy dining area • Deliver checks and collect bill payments • Carry dirty plates, glasses and silverware to kitchen for cleaning • Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties) • Follow all relevant health department regulations • Provide excellent customer service to guests

• Preparing drink orders for guests according to specified recipes using measuring systems • Assessing bar customers needs and preferences and making recommendations • Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools • Preparing fresh garnishes for drinks. Stock ice, glassware, and paper supplies • Remove soiled wares from bar top and tables and place in designated area • Secure liquors, beers, wines, coolers, cabinets, and storage areas • Assisting other departments when needed to ensure optimum service to guests. • Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. • Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required. • Perform other reasonable job duties as requested by Supervisors. • Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers. • Present restaurant menus and help customers select food/beverages

• Supervise Food and Beverage Outlet operations • Communicate and delegate tasks to the team • Manage guest queries in a timely and efficient manner • Process customer complaints patiently. • To ensure that all booked or reserved bookings are allocated for and anticipated with meal periods when busy • Taking inventory and ordering supplies to ensure bar and tables are well-stocked. • Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register. • Supervising the clealiness of restaurant tables with special attention to sanitation and order • Collaborate with other restaurant servers and kitchen/bar staff • Supervising and Assisting fellow Team Members to perform preparation and setting up in the restaurants for • Support Restaurant Manager in achieving all goals and Key Performance Objective. • Ability to upsell, promote and ensure that the guest is enjoying their dining experience. • Thanking and giving fond farewell to guests conveying anticipation for their next visit. • Perform shift closing on the Point of sales terminal and tally cash and credit card settlements. • Ensures that hotel brand standards and SOP's are consistently implemented. • Take an active role in coaching and developing junior staff. • Assisting any other duties related to food and beverage service assigned by the manager. • Planning drink menus and informing customers about new beverages and specials.