A highly motivated and successfully working as a senior Front Office Supervisor and Trainee Duty Manager with Over 9 years of progressive experience in performing reception and front desk activities. Ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency. Professional in telephone and front-desk within a high-volume environment. Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times. Consistently praised by management for the quality and attention to detail, exemplary customer service delivery and team-player attitude.

A rigorous task driven,well organized,self motivated professional with a can do attitude who has almost 2 year experience as a Help-desk technician in providing quality customer service and technical assistance related to computers, 2 year experience as a F&B Associate and managing all F&B operations and for delivering an excellent guest experience and 6 months as a Server in taking orders, answers questions about the menu and food

➤性格开朗外向，善于与人沟通交流，在大学四年一系列组织活动、实习、社会实践活动中培养了较强的沟通能 力,以及口笔表达交流的技巧 ➤具有一定的广告、新闻敏感性和采访能力，具有扎实的的文字功底和文案综合整合能力 ➤良好的学习能力，对于新的领域不惧困难，享受挑战的乐趣，对工作认真细致，敏而好学 ➤擅长广告策划、摄影，有一定创意和开拓能力，热爱创新，可以为团队提供不一样的点子和角度 ➤能吃苦和坚持，能抗压，灵活变通，拥有自驱力，善于自我赋能 ➤善于制定目标和计划，善于利用同事和团队的信息、经验资源；善于获取信息差，提升认知 ➤对消费心理有一定把握，可以将其运营于营销，调动消费者购买欲望 ➤对市场营销感兴趣，有在营销岗位发展的职业规划；敏锐洞察消费者需求，希望在未来3年掌握熟练的产品销 售经验，把握市场规律。在产品发展和社会发展趋势，策划提升品牌影响力上，有一定的目标和规划 ➤热爱文艺，形象气质佳，身高166cm，体重48kg，擅长硬笔书法、唱歌、爵士舞、主持、演讲、摄影，并在 多个领域获得过校级至市级奖项 ➤熟练掌握office、access等办公工具

أسامة بودراع السن 21سنة من المغرب حاصل على شهادة بكالوريا في علوم حياة والارض اشتغل حاليا نادل ب فندق