Waqar Malik
Grand Millennium Al Wahda Abu Dhabi , Guest Service Agent
Job Type
On the job
Location
United Arab Emirates, Dubai
Personal Advantage
My name is waqar Malik. I'm from Pakistan,I have experience in front Office as a Front Desk agent more than 3 Year.
Job Preference
No Preference yet
Experience
Guest Service Agent
2018-12 - 2021-07
Grand Millennium Al Wahda Abu Dhabi Officer
Content
Oversee the entire Front Office operation to maintain high standards
Maximize room occupancy at best rates and use up-selling techniques to Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Assist Guest Relations in greetings, escorting off guests, rooms and hotel orientation. Celebrating guests' birthdays, wedding anniversaries and other important occasions
Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
Police Department’s database. Responsible in reporting any incident happened to the Duty Manager/Front Office Manager at the end of each shift.
To make follow up calls to guests after check-in to ensure guest satisfaction
Guest Service Agent
2022-02 -
Time oak Hotel suites Officer
Content
Oversee the entire Front Office operation to maintain high standards
Maximize room occupancy at best rates and use up-selling techniques to Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Assist Guest Relations in greetings, escorting off guests, rooms and hotel orientation. Celebrating guests' birthdays, wedding anniversaries and other important occasions
Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
Police Department’s database. Responsible in reporting any incident happened to the Duty Manager/Front Office Manager at the end of each shift.
To make follow up calls to guests after check-in to ensure guest satisfaction
Education
Art's · College
2010-03-05 - 2012-06-29
Leaders College of Commerce and Science
