Waqar Malik
Grand Millennium Al Wahda Abu Dhabi , Guest Service Agent
Job Type
On the job
Location
United Arab Emirates, Dubai
Chat
Personal Advantage
My name is waqar Malik. I'm from Pakistan,I have experience in front Office as a Front Desk agent more than 3 Year.
Job Preference
No Preference yet
Experience
Guest Service Agent
2018-12 - 2021-07
Grand Millennium Al Wahda Abu Dhabi Officer
Content
Oversee the entire Front Office operation to maintain high standards Maximize room occupancy at best rates and use up-selling techniques to Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Assist Guest Relations in greetings, escorting off guests, rooms and hotel orientation. Celebrating guests' birthdays, wedding anniversaries and other important occasions Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure Police Department’s database. Responsible in reporting any incident happened to the Duty Manager/Front Office Manager at the end of each shift. To make follow up calls to guests after check-in to ensure guest satisfaction
Guest Service Agent
2022-02 -
Time oak Hotel suites Officer
Content
Oversee the entire Front Office operation to maintain high standards Maximize room occupancy at best rates and use up-selling techniques to Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Assist Guest Relations in greetings, escorting off guests, rooms and hotel orientation. Celebrating guests' birthdays, wedding anniversaries and other important occasions Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure Police Department’s database. Responsible in reporting any incident happened to the Duty Manager/Front Office Manager at the end of each shift. To make follow up calls to guests after check-in to ensure guest satisfaction
Education
Art's · College
2010-03-05 - 2012-06-29
Leaders College of Commerce and Science
Popular members
omar oulhaj
OBJECTIVE To obtain a position in Customer Service with a company that promotes advancement through training and initiatives. Dear Sir/Madam: I am writing in regards to your advertised position and I am sending my CV for either current or future opportunities within your company. I believe that I have the necessary skills and abilities to successfully fulfill the position you are looking to fill. When you read my resume you will see that I have a Professional Diploma in Hospitality Management and university degree in English language,and during my studies I learned about managing a hotel from front desk to restaurant and did my practicum in different sections of a hotel, to gain a better perspective of what is needed to successfully run a hotel. I have worked as Sales representatives jobs, both in highly respectable businesses. It was during this time that I learned the value of providing exceptional customer service not only to the guests, but my colleagues and the company I worked for. You may, also, notice that I am fluent in 3 different languages and mastered each one professionally and currently learning Spanish. I am confident that I can make a positive contribution to your team. I would welcome the opportunity for an in-depth discussion and am available for an interview at your earliest convenience. Please contact me via phone or e-mail to arrange a time and date for us to discuss this issue. Thank you for your time and consideration and I look forward to speaking with you soon.. Thank you for your time and consideration and I look forward to speaking with you soon. Sincerely Omar Oulhaj
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