Mohammed Al Mazemi, Head, Consumer Banking business in Abu Dhabi and General Manager Branch Banking for the Consumer Bank’s in the Middle East, oversees the strategy and governance of the Bank’s consumer banking business in Abu Dhabi as well as the distribution and service network including Alternate Channel and Remote Channel across the Middle East. With over 22 years experience in the banking sector, Mohammed, a UAE national, has experience in retail branch management, profit management, service operations, client relationships and managing the financials in both local and multi-national banks. In Abu Dhabi role, Mohammed is a core member of the Bank’s Abu Dhabi management committee and heads three branches along with Standard Chartered Bank’s operations in Private Banking, Premium Banking, SME Banking, Employee Banking and the retail segments. He also manages sales results through a dedicated sales team of nearly 100 direct staff, 15 relationship managers and 85 staff in branches and electronic business units. As General Manager Branch Banking ME, he heads 11 branches and 5 electronic business units and ensures the development of branch managers, and other branch staff including the Priority Banking and SME Banking teams. In addition he is instrumental in spearheading the banks trust in to remote channels including social media. As part of this role, he is responsible for improving customer loyalty that indicate improved market share. The Regional oversight oversees the distribution across the markets including Bahrain, Oman, Jordan, Qatar and Lebanon. This network includes 20 branches and the ATM and remote channels in the countries.

I have been in the customer service role, the industries being banking and professional, it has been a learning through out. Banking it self is a wide place within itself, i had to take a career break, for family reasons and now i am ready to start work full-time again. Taking about my professional experiences as a customer service executive in the banking industry was great learning to dealing with all type of customers face to face and on the phone. i have learned, that the customer is right, shold be built in my mind, but by the company guide lines. Problem solving is one of my key works. it all depends on having hand to hand knowledge of the company policies so we have great line of satisfied customers.

My name Abd el rahman sabry fathallah 26 years old I single I love my work

I worked as a Customer Service Representative for 2 years ,handling call and investigate the transaction of the customer than they did not recognize, I am easily adjust in any change and manage my self in under pressure