•Supervise daily activities to ensure safe and efficient operations and prescribed customer service levels are met. •Welcoming passengers in a friendly and professional way •Implement and maintain effective planning and allocation of resources. •Managing queue in Airport. •Supervise the handling of lost, damaged, or misdirected property on behalf of airport. •Solving customer queries. •Ensure compliance with health and quality standards. •Anticipate passenger needs and build rapport with customers •Allocate staff to jobs on a rotational basis. •Provide assistance to passengers with special needs, such as disabled and elderly passengers, and children who are about to travel unaccompanied by an adult. •Help passengers who are facing delays, including arranging refreshments, meals, and accommodation. •Recruit and train staff. Keep records and write reports.