YERLAN RISBEKOV
Ramada by Wyndham Almaty, Front Desk Receptionist
Job Type
On the job
Location
Kazakhstan, Almaty
Personal Advantage
https://yerlanrisbekov.wixsite.com/golden
Job Preference
No Preference yet
Experience
Front Desk Receptionist
2017-05 - 2018-02
Ramada by Wyndham Almaty Senior Supervisor
Content
Provide professional and timely check-in and check-out services
- Assist guests with any requests or concerns and contact the appropriate department to ensure immediate action
- Deal with pre-registration and blocking of rooms for reservations - Thoroughly understand and adhere to proper credit, and cash handling policies and procedures
- Establish and develop personal guest contact as well as promoting feedback to them
Shift Leader
2019-02 - 2021-11
Mercure Almaty City Centre Assistant
Content
- Welcome guests in a friendly and professional manner
- Supply guests with information regarding property facilities, services and areas of interest (booking meetings, arranging couriers) - Handle walk-in guests
- Investigate and resolve customer complaints or problems in a timely and empathetic manner
- Run daily reports and check them for accuracy
Front desk executive
2022-03 - 2022-12
Th8 Palm Managed by Accor Assistant
Content
Welcomes all guests as soon as they arrive with care and attention, with a personalised approach.
2.Is proactive, anticipates guests needs and looks for suitable solutions.
3.Conveys the hotel image and promotes company's loyalty programme LeClub.
Ticketing Agent
2022-12 - 2023-04
Air Astana Senior Supervisor
Content
-Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes as needed
-Communicating with customers to answer questions about tickets, pricing, or flight schedules -Collecting payment from customers for airline tickets, including cash, credit card transactions, checks, or money orders
-Entering customer information into a computer system to issue tickets or update records
-Ticketing agent jobs that involves processing electronic ticketing requests for customers or agents over the phone
-Explaining airport rules and procedures to passengers prior to boarding flights
-Processing refunds for lost or damaged tickets or reservation errors
-Explaining applicable fees and taxes for each ticket
-Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport terminal
Reservation Manager
2023-05 -
Royal Tulip Almaty Manager
Content
Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.
Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
Develop and maintain professional relationships with all computer associate and supervise and inform manager of all issues and coordinate with call center to resolve same.
Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.
Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.
Education
Interpretation and Translation studies · Bachelor
2020-09-01 - 2023-05-01
Turan Almaty
