Personal Advantage
Hello, My name is Harrison, and I am thrilled to have this opportunity to introduce myself. With a diverse background in customer service and hospitality, I have honed my skills and developed a passion for providing exceptional experiences to those I interact with.
Throughout my career, I have gained valuable experience in various customer-centric roles, where I have had the pleasure of assisting individuals from all walks of life. Whether it's addressing inquiries, resolving concerns, or going the extra mile to exceed expectations, I always strive to ensure that every interaction leaves a positive and lasting impression.
My time in the hospitality industry has further shaped my commitment to delivering top-notch service. I have had the privilege of working in renowned establishments where attention to detail, professionalism, and a warm demeanor are paramount. Interacting with guests and anticipating their needs has become second nature to me, and I take immense pride in creating memorable experiences for them.
What sets me apart is not just my extensive experience, but also my genuine enthusiasm for connecting with people. I believe in the power of building strong relationships and fostering a welcoming environment that leaves guests feeling valued and satisfied. Whether it's through active listening, empathy, or finding creative solutions to challenges, I am dedicated to ensuring that every individual I interact with feels heard and well-cared for.
In addition to my customer service and hospitality background, I am constantly seeking opportunities for growth and learning. I am an adaptable and proactive individual who thrives in fast-paced environments, and I am always eager to embrace new challenges that come my way.
I am excited to bring my skills, passion, and dedication to any team or organization that values exceptional customer service and a strong commitment to guest satisfaction. I look forward to contributing my expertise and making a positive impact on both colleagues and customers alike.
Thank you for taking the time to get to know me, and I am eager to embark on new experiences and create lasting connections in the future.
Job Preference
No Preference yet
Experience
Waiter
2018-05 - 2021-07
Tamarind Hotel Kenya Staff/Employee
Content
Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
Seated guests quickly and coordinated timely service to minimise table wait times.
Retained knowledge of current menu selections for accurate, reliable customer guidance.
Collaborated with chefs to verify item availability and understand daily specials for menu promotion.
Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
Trained and mentored large waitstaff teams, offering support and guidance to increase service efficiency.
Communicated effectively with kitchen staff to maintain timely service and deliver special requests.
Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
Met upselling goals by promoting additional menu items and increasing average transaction values.
Delivered friendly and fast service to process high-volume food and drink orders at peak times.
Waiter
2018-05 - 2021-07
Tamarind Hotel Kenya Staff/Employee
Content
Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
Seated guests quickly and coordinated timely service to minimise table wait times.
Retained knowledge of current menu selections for accurate, reliable customer guidance.
Collaborated with chefs to verify item availability and understand daily specials for menu promotion.
Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
Trained and mentored large waitstaff teams, offering support and guidance to increase service efficiency.
Communicated effectively with kitchen staff to maintain timely service and deliver special requests.
Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
Met upselling goals by promoting additional menu items and increasing average transaction values.
Delivered friendly and fast service to process high-volume food and drink orders at peak times.
Education
Mass Communication · Graduate
2015-05-01 - 2018-08-14
Multimedia University of Kenya