Mohamed Abderraouf Ferhati
Friendly customer service professional committed to providing high-quality service and developing
customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution to lead
a team of other customer service representatives, Skilled at understanding customer and employee
requests and meeting needs and facilitating sales techniques. Positive customer service professional with
a strong history of surpassing customer expectations. Skilled at navigating stressful situations with calm,
collected and professional attitude. Decisive communicator demonstrating superb active listening skills to
resolve issues.
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