Handling high volume of orders in a day. • Making sure all MUNCHON orders were packed, prepared, dispatched punched through SAPAAD/ GRUBTECH system at the scheduled time. • Product knowledge in multiple F&B brands. • Basic hygiene practices. • Monitoring of food before dispatching to Talabat, Careem, Deliveroo & Quiqup riders. Immediately solve issues when occur. • Strong communication will call center team. • Handling customer complaints. • Helping to plan menus, apportion ingredients and use food surpluses.

Worked effectively in fast-paced environments. • Adaptable and proficient in learning new concepts quickly and efficiently. • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations. • Applied effective time management techniques to meet tight deadlines. • Making sure the kitchen is a safe and hygienic place to work. • Managing dispatcher staffs, such as proper handling of phone calls, strong communication with Call Center Agents & staff training for all standard operation procedures. • Critical thinking skills. • Recording all daily, weekly & monthly reports. • Strong communication with all the Sr./Jr. Sous Chef In Charge UIC/PIC’S in different locations. • Handling kitchen operation during rush hour. • Computer & POS skill. • Knowledgeable of variety SOP's of food brands such as The Green Fridge, Keto for Less, Hawader El bait, Yalla Shawarma, The Vietnamese Sandwich Co., Poke Me, Unbeleafable, SALATA, La Baguette Entrecote, Burger 28, Mr. Beast Burger etc.

Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers. • Greeted customers warmly and professionally on arrival, promptly directing to allocated tables. • Elevated guest experiences by delivering tailored, personalised customer service. • Confidently managed customer requests by listening actively to concerns and providing positive solutions. • Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations. • Operated POS systems effectively, accurately processing numerous customer bill payments. • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds. • Supervise kitchen staff. • Improve staff through training, attention to detail & empathetic problem-solving methods. • Assist with the preparation of staff assessments. Resolve customer complaint conflicts in a professional courteous manner. • Inventory and order business supplies. Responsible for guest billing and settling payment disputes. • Admin tasks as needed including answering phones, responding to email and customer inquiries. • Responsible for daily ordering through suppliers. • Daily financial reporting.

Assisting admin & executive staffs regarding office works such as organizing & sorting different types of certificates (IOCP/IOHP/ KHDA) transcript of records, Professional Diploma & awards. • Maintaining cleanliness and organized working station. • Classified physical and digital documentation with correct codes. • Examined, scanned and input documents in software system. • Sorted and organised different types of information by document type, personnel or location. • Wrote professional letters, emails and memoranda for business communication. • Provided efficient support to management team by drafting a variety of correspondence, including letters and emails. • Enabled smooth front desk operations by maintaining an effective stationery supply inventory. • Supervising walk-in students in lobby reception. • Answering phone calls in a professional courteous manner.