omar oulhaj
Royal Atlas Hotel Resort & Spa Agadir, Waiter
Job Type
On the job
Location
Morocco, Agadir
Chat
Personal Advantage
OBJECTIVE To obtain a position in Customer Service with a company that promotes advancement through training and initiatives. Dear Sir/Madam: I am writing in regards to your advertised position and I am sending my CV for either current or future opportunities within your company. I believe that I have the necessary skills and abilities to successfully fulfill the position you are looking to fill. When you read my resume you will see that I have a Professional Diploma in Hospitality Management and university degree in English language,and during my studies I learned about managing a hotel from front desk to restaurant and did my practicum in different sections of a hotel, to gain a better perspective of what is needed to successfully run a hotel. I have worked as Sales representatives jobs, both in highly respectable businesses. It was during this time that I learned the value of providing exceptional customer service not only to the guests, but my colleagues and the company I worked for. You may, also, notice that I am fluent in 3 different languages and mastered each one professionally and currently learning Spanish. I am confident that I can make a positive contribution to your team. I would welcome the opportunity for an in-depth discussion and am available for an interview at your earliest convenience. Please contact me via phone or e-mail to arrange a time and date for us to discuss this issue. Thank you for your time and consideration and I look forward to speaking with you soon.. Thank you for your time and consideration and I look forward to speaking with you soon. Sincerely Omar Oulhaj
Job Preference
No Preference yet
Experience
Front desk agent
2013-01 - 2015-01
The Robinson Club Morocco Officer
Content
Welcome guests arriving to the hotel ▪ Checkered –in guests and assign their rooms. ▪ Provide information to the guest and handle their complaints. ▪ Present statements of charge to departing guests and receive payment
Waiter
2013-01 - 2015-01
Royal Atlas Hotel Resort & Spa Agadir Staff/Employee
Content
Serve alcoholic and non-alcoholic beverages according to defined standards. ▪ Assist in the stocking of beverages and operational equipment. ▪ Maintain a complete knowledge of cocktails, beverages and wines to advise the guests and Colleagues when necessary.
Receptionist / bellman / concierge
2015-01 - 2016-02
Sofitel Hotel Assistant Manager
Content
Handling guests’ arrival and departure pick up requests and arrange transportation. ▪ Give all hotel facilities information to the guest and assist them with their needs. ▪ Process all guest check-ins and Assign guest room, ▪ Assist guests with loading/unloading luggage and escort them to and from their room. ▪ Answer the internal and external calls according to the hotel standards in a courteous and a professional manner. ▪ Assist guests with making hotel, restaurant and Spa reservations. ▪ Cashier duties (guest billing, post charge, currency exchange, advance payments…)
Sales representative
2017-10 - 2022-07
Frach Dari company Executive
Content
Selling products and services Following several Approaching Technics ▪ Answered customers' questions regarding products, prices, and availability ▪ Maintained friendly and professional customer interactions at all times. ▪ Maintaining positive business relationships to ensure future sales. ▪ Negotiating and keeping constant updating to the customers ▪ Coordinated between billing department and customers to resolve problems. ▪ Highly Management of customers’ expectations
Education
General Baccalaureate · high school degree
2005-10-01 - 2006-09-01
high school BAAMREN
English studies · bachelors degree
2006-01-01 - 2009-10-01
iben zoher university
Hospitality Management · Professional Diploma
2016-01-01 - 2017-01-01
ISTHT
Popular members
Gulzar Pathan
Leads staff members who install, repair and maintain air conditioning systems in both residential and commercial buildings Routinely works directly with technicians, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Communicate directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements. Schedules, directs and supervises the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction. Communicate daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used. Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables. Specifies and makes sure that required parts are ordered in timely manner to ensure work deadlines are met. Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department. Manage and coordinate to provide services for Sharjah Port, Hamariya Port, Sharjah Creek Customs, and Sharjah SICD Container Customs, Waqf properties and Sharjah Cooperative society’s and many more other than none contracted cash parties. Manage all installation maintenance ducting projects and repair of air condition system. Arrange and provide products like split units, vcd’s dampers cooling coils expansion vales and compressors as per requirement of the customers. I would describe myself as a competent, reliable and resilient maintenance manager who has the depth of knowledge and expertise to hit the ground running in the role. I am a strong communicator and I understand the importance of building positive relationship with staff, suppliers and contractor, I am an analytical problem solver and I can be relied upon to make decisions that are in the best interest of my employer. Over the years I have gained lots of experience in a variety of roles where the need to work to strict rules and procedures in essential and where I have to plan and organize my work in order to be effective. If you hire me I will always focus on the organizations commercial objectives. I will be frugal whilst using resources and I will ensure all the staff I am responsible for work on the time and to the highest standards achievable.
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