omar oulhaj
Royal Atlas Hotel Resort & Spa Agadir, Waiter
Job Type
On the job
Location
Morocco, Agadir
Chat
Personal Advantage
OBJECTIVE To obtain a position in Customer Service with a company that promotes advancement through training and initiatives. Dear Sir/Madam: I am writing in regards to your advertised position and I am sending my CV for either current or future opportunities within your company. I believe that I have the necessary skills and abilities to successfully fulfill the position you are looking to fill. When you read my resume you will see that I have a Professional Diploma in Hospitality Management and university degree in English language,and during my studies I learned about managing a hotel from front desk to restaurant and did my practicum in different sections of a hotel, to gain a better perspective of what is needed to successfully run a hotel. I have worked as Sales representatives jobs, both in highly respectable businesses. It was during this time that I learned the value of providing exceptional customer service not only to the guests, but my colleagues and the company I worked for. You may, also, notice that I am fluent in 3 different languages and mastered each one professionally and currently learning Spanish. I am confident that I can make a positive contribution to your team. I would welcome the opportunity for an in-depth discussion and am available for an interview at your earliest convenience. Please contact me via phone or e-mail to arrange a time and date for us to discuss this issue. Thank you for your time and consideration and I look forward to speaking with you soon.. Thank you for your time and consideration and I look forward to speaking with you soon. Sincerely Omar Oulhaj
Job Preference
No Preference yet
Experience
Front desk agent
2013-01 - 2015-01
The Robinson Club Morocco Officer
Content
Welcome guests arriving to the hotel ▪ Checkered –in guests and assign their rooms. ▪ Provide information to the guest and handle their complaints. ▪ Present statements of charge to departing guests and receive payment
Waiter
2013-01 - 2015-01
Royal Atlas Hotel Resort & Spa Agadir Staff/Employee
Content
Serve alcoholic and non-alcoholic beverages according to defined standards. ▪ Assist in the stocking of beverages and operational equipment. ▪ Maintain a complete knowledge of cocktails, beverages and wines to advise the guests and Colleagues when necessary.
Receptionist / bellman / concierge
2015-01 - 2016-02
Sofitel Hotel Assistant Manager
Content
Handling guests’ arrival and departure pick up requests and arrange transportation. ▪ Give all hotel facilities information to the guest and assist them with their needs. ▪ Process all guest check-ins and Assign guest room, ▪ Assist guests with loading/unloading luggage and escort them to and from their room. ▪ Answer the internal and external calls according to the hotel standards in a courteous and a professional manner. ▪ Assist guests with making hotel, restaurant and Spa reservations. ▪ Cashier duties (guest billing, post charge, currency exchange, advance payments…)
Sales representative
2017-10 - 2022-07
Frach Dari company Executive
Content
Selling products and services Following several Approaching Technics ▪ Answered customers' questions regarding products, prices, and availability ▪ Maintained friendly and professional customer interactions at all times. ▪ Maintaining positive business relationships to ensure future sales. ▪ Negotiating and keeping constant updating to the customers ▪ Coordinated between billing department and customers to resolve problems. ▪ Highly Management of customers’ expectations
Education
General Baccalaureate · high school degree
2005-10-01 - 2006-09-01
high school BAAMREN
English studies · bachelors degree
2006-01-01 - 2009-10-01
iben zoher university
Hospitality Management · Professional Diploma
2016-01-01 - 2017-01-01
ISTHT