Great deal of experience, working with leading International & Domestic carriers such as Singapore Airlines and Emirates Airways.  Experienced on DCS check-in systems (ALTHEA, SABRE,etc.) Top-performing flight attendant with an excellent track record of providing exceptional services to passengers, all the way to their destinations, while remaining in the boundaries defined by the airline Highly skilled in serving on the “front lines”, providing high quality service to customers and being the true brand Ambassador of the airline Maintained the highest level of customer satisfaction & highest quality of flight operations through regular monitoring and staff training Expertise in managing operations in compliance to SOPs laid down by the organization; competent in understanding client’s requirement, resolving their queries and MIS coordination Outstanding communication & leadership skills that have been put to excellent use in effectively resolving problems and promoting a positive work environment  Knowledge of managing systems / procedures for airport operations entailing mapping business processes & studying requirements,transitioning, customizing processes, solutions, products in line with guidelines specified by clients, ensuring business functionality adherence & enhancement of competitive advantage  Efficient in coordinating with airport and regulatory bodies to ensure safe, secure and on-time flight handling operations encompassing a gamut of tasks (Baggage Handling, Aircraft Loading, Aircraft Weight & Balance, Operations Control, Aircraft Ground Dispatch) Aware of the ground staff duties to provide all necessary information to passengers and making their journey easier and comfortable

Within the military (NATO Air Base) area, main tasks that are currently dealing with are: Reading and interpreting information from the published flight schedules (Fixed or Rotary Wings) in order to carry out daily tasks. Completing, checking and ensuring accuracy of passenger manifest for departing aircraft.  Ensuring that passengers handled and escorted in a safe and professional manner to and from their respective flights Reacting appropriately to any changes to the daily flight programs and any additional aircraft or circumstances that may affect passenger handling operations. Coordinating with aviation movement cells using available devices provided to monitor flight progress and adjusting personnel manifest due to unforeseen circumstances and communicating with aircrews and rotary wing operations to maximize available seats to correct destinations. Ensuring all allotted aircrafts are handled in professional and expeditious manner, whilst ensuring compliance with allextant regulations. Being a Passenger Specialist, I have been able to explore my abilities in customer service, understanding customer needs and solving & clearing customer queries.Dealing a wide range of customers ranging from NATO/US Military generals, other Military officers to normal passengers who regularly use the Airport. Approached all the passengers in a friendly manner and provided solutions for their problems. Dealing with passenger inquiries about flight departures and arrivals checking in passengers and giving seat numbers providing boarding passes and Baggage labels. Assist the VIP team for their check in and once check in is over lead them to the VIP room and escort their for boarding.