Dominic Ogutu
Dedicated, and professional in assessing guest needs and ensuring sufficient resources to maintain optimal guest service levels. I have gained the necessary skills and knowledge on how to professionally develop customer satisfaction. Proven ability to work closely with Management and all hotel departments including Housekeeping, Front Office, Engineering, and Food & Beverage teams. Forecasting exemplary guest service and guest satisfaction will also lead to new customer acquisition and existing customer retention programs.
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