• Coordinating duties of hotel departments including Housekeeping, Front Office, Engineering, and Food & Beverage Teams. Ensuring employees are performing assigned tasks and reacted to staff & guest needs. • Focusing on Problem Resolution to address any guest issues and training staff in Problem Resolution. • Providing a strong lobby presence to greet, assist, and connect with guests. Responsible for giving detailed information and tours regarding the history of the hotel. • Controlling the website for petit amour villa and social media; editing content and ensuring departmental follow through on all guest requests. • Managing guest feedback, comments, and complaints to maximize guest satisfaction, create memorable experiences, and increase guest return rate • Organizing and prioritizing all events, activities and operations in hotel • Conducting research, compiling gathered data, spreadsheets, and reports. • Clerical Duties: inbound and outbound calls, copying, filing, scanning documents, printing, etc. • An avid multitasker when it comes to overseeing daily hotel operations in frequently busy settings. • Preparing daily financial reports. • Working with marketing team on efforts to increase guest bookings. • Overseeing hotel staff performance and assisting with the preparation of staff assessments.