I am confident that my B.Sc. in Hospitality and Hotel Administration, combined with my experience working at 5-star properties, makes me a strong fit for this position. As a guest-focused individual with a perceptive and disciplined approach, I have successfully dealt with challenging situations, including handling complaints and providing accurate information. For example, in my previous role as a front desk agent, I defused a difficult situation with a guest who was dissatisfied with their room by offering a complimentary upgrade and a personalized apology. This not only improved the guest's experience but also helped to maintain the hotel's reputation for outstanding customer service. I am excited about the opportunity to apply my skills and experience to this new role and continue to deliver exceptional service to guests.