Job Description
Ensure front office staff provide guests with prompt service, professional attention and personal recognition.
· To manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance.
· Motivate and engage the team to work towards team goals.
· Manage the team’s professional development and discuss any area of concern with the team on a one to one basis.
· Educate and train team members in compliance with local laws and safety regulations. Ensuring team members know emergency procedures and serve as a central communications point during emergency/crisis situations
· Ensure staff are properly trained and have the tools and equipment to carry out job duties.
· Always work in a heartist manner
· To be committed to continual professional development
Hotels combining lifestyle and design, for business and leisure
The 4-star Pullman Liverpool is in Kings Dock on Liverpool's iconic waterfront. The M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool are neighbours to the hotel, while the Royal Albert Dock is five minutes away. Liverpool One, the Cavern Club and many museums, galleries and venues are also within walking distance. This hotel is perfectly suited for both business or leisure guests looking for a convenient location and stylish surroundings. Why not book a superior river view or deluxe room?
The Pullman Liverpool offers an unbeatable stay in Liverpool City Centre. Choose from superior or deluxe rooms or suites, all with rainfall showers, 55" TVs with movies on-demand, luxury toiletries, tea and coffee, slippers and fluffy robes. Our onsite restaurant and bar boasts a relaxed atmosphere, perfect for business, social or time spent alone. Our flexible meeting and event spaces boast floor-to-ceiling windows and panoramic views of Royal Albert Dock, a perfect setting for any occasion.
