Job Description
Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
Ensure restaurant operating equipment is clean and in working order
Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
Welcoming guests to the Restaurant, by using the Restaurant name
Inquiring if they have a reservation and noting it in the reservation book if they do
Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
Being attentive to guest requests
Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
Take telephone bookings and document in the Reservation book according to restaurant standards
Train servers and runners as per SOP
Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
Maintain responsibility of cleanliness of hostess stations, all menus, and drink menus
Might assist with food and beverage service
Maintain detailed knowledge of menu, including daily specials
Ensure tables are cleared quietly and efficiently
Carry food and beverage trays in a safe manner to minimize breakages
Complete dockets accurately and clearly
Maintain current information on all general activities of the hotel
Task related administrational tasks
A glittering waterfront hotel in Dubai Festival City for business success, fine gastronomy and relaxation.
Set on the winding banks of Dubai Creek, Crowne Plaza® Dubai Festival City hotel has spectacular waterfront views. Whether unwinding by palm trees next to a 25-meter pool or relaxing in your chic room, you can gaze across the glistening creek and watch abra water taxis float along. Glass and wood create an airy, modern feel in the hotel, and the Festival City location means you can enjoy being in the centre of Dubai International Airport , The DIFC and Burj Khalifa are less than 15 minutes away without traffic.
Business travellers can meet informally over a coffee in Mazar Lounge. Wi-Fi and valet parking are complimentary, and our concierges are on hand to help with transport around Dubai. The hotel’s multi-story conference facility, with nine meeting venues for up to 1,300 guests is designed to impress.
If you are staying in Dubai for pleasure, enjoy a buffet breakfast at all day Mediterranean restaurant Zaytoun before strolling across the walkway from the hotel to Dubai Festival City. Jog in the gym and relax in the spa. Fancy a night of fun? Head to Belgian Cafe for themed nights and live entertainment.
