Job Description
Be the warm welcome that kicks off a memorable guest experience
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
Handle cash and credit transactions
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
Always know what events and activities are on the day’s schedule
Jump into other ad-hoc duties when your colleagues need your help
A glittering waterfront hotel in Dubai Festival City for business success, fine gastronomy and relaxation.
Set on the winding banks of Dubai Creek, Crowne Plaza® Dubai Festival City hotel has spectacular waterfront views. Whether unwinding by palm trees next to a 25-meter pool or relaxing in your chic room, you can gaze across the glistening creek and watch abra water taxis float along. Glass and wood create an airy, modern feel in the hotel, and the Festival City location means you can enjoy being in the centre of Dubai International Airport , The DIFC and Burj Khalifa are less than 15 minutes away without traffic.
Business travellers can meet informally over a coffee in Mazar Lounge. Wi-Fi and valet parking are complimentary, and our concierges are on hand to help with transport around Dubai. The hotel’s multi-story conference facility, with nine meeting venues for up to 1,300 guests is designed to impress.
If you are staying in Dubai for pleasure, enjoy a buffet breakfast at all day Mediterranean restaurant Zaytoun before strolling across the walkway from the hotel to Dubai Festival City. Jog in the gym and relax in the spa. Fancy a night of fun? Head to Belgian Cafe for themed nights and live entertainment.
