Guest Services Agent

Deluxe Holiday Homes is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners, you will help us maintain our quickly growing portfolio of vacation homes.

Responsibilities:

Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office
Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern
Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
Verify unit availability to assist with scheduling vendor or realtor visits
Meet and maintain company standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
Build and maintain business relationships and open lines of communication with other internal support teams