Ensuresthat all daily arrival V.I.P. rooms, special request rooms, and long stay guestrooms are pre-blocked in advance, that Housekeeping is notified and that eachroom is prepared with the appropriate welcome amenities.
Responds to the guest feedbacks and ensures that the relevant changes are implemented.
ReportsLost & Found items.
Verifies arrival and departure details and arranges luggagehandling and transportation and other services requested by guests.
Be familiar with the hotel’s products and services and policies;be aware of all functions and promotions held in the hotel.