Job Description
PROFILE
To be successful in this role you must be passionate about the client and the team. You will influence and train team members at any level, ideally in a fast-paced, client-centric, luxury business. You will have a strong background in coaching and development; providing constructive feedback to drive behavioral change where needed. We value creativity, innovation, and the desire to deliver excellence. Our ideal candidate will share the same values and champion these values within our teams.
The Retail Learning Manager is responsible for:
· Preparing and facilitating the LVA Retail Training Strategy, including in-store and regional inductions, training modules, and individual training plans based on stores/region's specific needs.
· Supporting the region in driving customer delight through ensuring applied learning of selling skills by way of observation and coaching.
· Providing ongoing mentorship to the store teams crafted to support the improvement of proficiencies, attitudes, and behaviors of all team members.
