Job Description
About the Opportunity
Are you ready to take the helm and build upon the strengths of our talented team at Embassy Suites Santa Clara? The role of our General Manager is to offer comprehensive leadership in our ongoing commitment to delivering exceptional guest service and achieving financial success.
In this role, you will act as the primary liaison between the hotel, its owners, and corporate partners. Your responsibilities include managing relationships, handling communications, and exploring opportunities for joint growth and progress.
About the Property
The Embassy Suites Santa Clara is conveniently located just minutes from San Jose Airport, Levi Stadium, the Santa Clara Convention Center, and Great America Theme Park. After a day of enjoying a game at Levi Stadium, attending events at the Convention Center, or thrills at Great America, guests can unwind with a meal and cocktails at our restaurant, Café Valley Plaza. Our property offers the ideal blend of comfort and convenience, making it a perfect choice for business travelers.
For more information about this property, please click HERE.
What will I be doing?
As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
Ensure guest and team member satisfaction
Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
Serve as primary liaison with hotel owners and corporate entities
What are we looking for?
Basic Qualifications:
A minimum of 2 years General Manager or 3 years Hotel Manager/AGM or equivalent experience at a 200+ room hotel
Experience managing a property with $10M or greater in revenue
Proven ability to enhance guest services, implement solutions to elevate RevPAR, and develop strategies to meet goals and metrics
Thorough understanding of revenue management and commercial strategies
Ability to build and maintain successful ownership relationships and partnerships
Preferred Qualifications:
Thoughtful people leadership with a demonstrated track record of driving engagement and overseeing high-performing teams
Hilton brand experience
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The annual salary range for this role is $200K - $220K and is based on commensurate experience
