Job Description
Hilton Hawaiian Village is seeking a Housekeeping Manager to join our Housekeeping team!
The resort is Oahu's premier resort destination with 2,850 rooms and 17 food and beverage outlet. Be part of a team that is ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list!
Our ideal candidate for Housekeeping Manager will thrive in a high-volume environment and have scheduling experience for a large team. A typical day will consist of inspecting rooms and public hallways in 1 of the 5 majestic towers on property while maintaining a positive attitude and leading other team members to success. Experience managing in a union environment is a plus!
What will I be doing?
A Housekeeping Manager is responsible for ensuring the housekeeping department staff cleans and maintains guest rooms and public space in accordance with client/guest expectations and Hilton's standards of product and service. Specifically, you would be responsible for performing the following tasks to the highest standards:
Plans, organizes, monitors and oversees operational and department activities to ensure compliance with quality assurance standards set by the hotel
Oversees and carries out the visual, tactile, olfactory, and auditory inspection of VIP rooms, guest rooms, corridors, lobbies, function rooms, public facilities, laundry areas, restaurants, lounges, etc. for cleanliness and appearance
Interviews, hires, trains, monitors, and counsels assigned housekeepers; ensures that team members follow policies, procedures and techniques learned in training
Arranges work schedules of line employees, determining days off, ensuring that staffing levels are based on occupancy and/or any current or anticipated projects
Submits payroll records, correcting errors to ensure pay is on time and accurate
Distributes and delegates workload to guarantee maximum production and guest satisfaction while controlling labor and materials costs
Ensures proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel Hazcom program.
Plans and conducts staff meetings; attends various other related meetings to obtain and disseminate pertinent information.
What are we looking for?
Minimum one year of experience in a supervisory role or above, including scheduling experience for a large team is preferred
Strong computer skills, with the ability to learn new software applications
Prior hotel Housekeeping experience with knowledge of basic sanitation requirements/controls and applications of relevant chemicals is preferred
Ability to grasp, lift, and/or carry materials weighing up to 50 lbs; ability to move or push heavy equipment and/or furniture on a hand cart/truck weighing a maximum of 500 lbs
Ability to provide clear direction, instruction, and guidance; administer written, oral, technical and fit testing; exercise judgment and implement control over
Ability to visually, tactically, olfactory, and auditory inspect for standard compliance and move throughout the property, bend, stoop, kneel, climb, walk, stand, work at ground level and up to thirty feet above ground level on cherry pickers and/or ladders continuously for extended periods of time and reach to assist other staff members
Open availability to work varying days and shifts including, but not limited to, evenings, weekends, and holidays
Computer proficiency, with the ability to use MS Word, Excel, Outlook and hotel software
Experience managing in a unionized workplace is preferred
CPR certification and First Aid training preferred
Certificates in sanitation, interior design, safety; certification with N.E.H.A and/or AH&MA in Housekeeping are preferred
Ability to speak another language in addition to English is preferred, with Japanese and Chinese being the most desirable
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment.
Salary: $65,000 per year
#LI-VS1
