Rooms Coordinator - Palmer House Hilton

Join the Palmer House Hilton as a Rooms Coordinator and experience the opulence and beauty of Chicago’s most iconic hotel.

Be a part of 150 years of world-class service and carry it forward into the next century! Centrally located in downtown Chicago’s loop and accessible to public transportation makes it easy to get to.

If you’re ready to welcome guests from all over the world at Illinois largest Hilton Hotel & Resorts property, then we want you to be a part of our team!

 

APPLY RIGHT NOW! (It only takes a couple of minutes, use your phone) and a Hilton recruiter will be in touch.

 

For full time employees, Hilton offers AMAZING benefits including health insurance (medical, dental, vision), 401k (matching), extensive Paid Time Off, Team Member/Friend & Family Travel Program to stay in any Hilton brand hotel for a very discounted rate,  Team Member recognition and other AWESOME Hilton Perks! 


What will I be doing?

A Rooms coordinator is responsible for all pre-registration, room blocks, and handling all special reservation requests for individuals and groups in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specific tasks required of this position include:


Processing group reservation information including rooming lists, booking links, suites, resumes and billing requirements
Creating and managing inventory for all group blocks in communications with Sales/Events departments.
Processing reservation request calls and emails as appropriate, assisting internal and external customers.
Checking and responding to emails daily and in a timely manner - internally and externally
What are we looking for?

Our Ideal candidate will have;


1-2 years experience in a hotel and guest interaction - have an understanding of hotel operations.
OnQ experience is an asset for this role
Self Starter - Go getter, the ability to work independently and takes directions well
Great at multitasking in a fast pace environment
Proficient in computers - outlook, excel.
Customer service oriented, hardworking and attention to details


Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:



Hospitality - We're passionate about delivering exceptional guest experiences.


Integrity - We do the right thing, all the time.


Leadership - We're leaders in our industry and in our communities.


Teamwork - We're team players in everything we do.


Ownership - We're the owners of our actions and decisions.


Now - We operate with a sense of urgency and discipline



 

In addition, we look for the demonstration of the following key attributes:



Quality


Productivity


Dependability


Customer Focus


Adaptability



 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!