Lobby Ambassador (Emiratisation)|Hilton Dubai Palm

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
United Arab Emirates, Dubai
Job Description
At Hilton Dubai Palm Jumeirah, a Lobby Ambassador will greet guests in the Lobby and provide variety of assistance to guests during their stays. 


What will I be doing?



At Hilton Dubai Palm Jumeirah, as Lobby Ambassador, you will perform the following tasks to the highest standards:

Meet, greet and direct Guests who enter the lobby area
Entertain questions from guests and respond with appropriate and accurate information on topics such as outlet hours, local attractions, directions to events, etc.
Runs errands such as ticket pick-up laundry pick-up and delivery, etc for guests
Retrieves messages for guests.  Retrieves mail, small packages and facsimiles for guests as requested
Maintains appearance of hotel lobby, removes trash, organizes furniture, etc
Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.

What are we looking for?



At Hilton Dubai Palm Jumeirah a Guest Relations Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

An ability to listen and respond to demanding Guest needs
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high levels of customer service
Ability to work under pressure
Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in a customer service function or in a similar role
A passion for delivering an exceptional level of Guest service
High level of IT proficiency



What will it be like to work for Hilton?



Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!
希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。