Job Description
Responsible for Travel Agent Room Sales for the hotel.
·Clear understanding of the hotel's business strategies, then set goals and determine action plans to meet those goals.
·Update action plans and financial objectives quarterly.
·Identify new markets and business opportunities and increase sales from China market.
·Represent Hotels in various events and exhibitions in China.
·Implements all sales action plans related to the market areas as outlined in the marketing plan for the Chinese market.
·Conducts daily sales calls and arranges site inspection trips to hotels by corporate clients.
·Able to provide Quick and timely responses, immediate communication to the properties, and develop professional long-term business relationships.
·Provide the highest quality of service to the customer at all times.
·Participates in sales calls with sales team members to acquire new business and close on business.
·Executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).
·Able to support hotels' service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
·Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.
·Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
·Accompany sales team on sales calls to potential clients to assist in the development of the account and to assess the effectiveness and sales skills of the salesperson.
·Assess additional training needs based on data gathered and interaction with the sales team from property visits.
·Attending all department and hotel meetings as necessary.
·Targeting key accounts potential for the company.
·Builds and strengthens relationships with existing and new customers in the Chinese market to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
·Develops relationships within the community to strengthen and expand the customer base for sales opportunities.
·Manages and develops relationships with key internal and external stakeholders.
·Acquiring and developing new business accounts and preparing sales proposals for clients.
·Closely following up on all business leads within a 24-hour response timeline to clients.
·Other duties as assigned by the Director of sales or the management.
