Job Description
Role Description:
To oversee the effective execution of the outlet. The Service Agent is highly committed to guest needs/necessities and care of the establishment. Responsible for the outlet set up and its operation organization according to the policy and service standards and SOP’s.
Functional Accountabilities:
-Serve and clear food and beverage items in an unobtrusive and professional manner
-Carry trays and set up trolleys with linen, china, glass and silver
-Provides hands-on support, direction and assistance to casts on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests
-Ensures that effective link is maintained between kitchen and service areas
-Handle guest complaints according to policy
-Ensuring the outlet set up is according to set standard
-Performs opening and closing duties as when required ensuring that the outlet will be ready for the business opening
-To anticipate, in advance, all materials and supplies and assure their availability
-To control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment
-To understand all food and beverage items offered, including ingredients, methods of preparation and proper service
-To promote good public relations and handle complaints or concerns of guests
-To work in co-operation with the Chefs
-To maintain inventories and par stocks
-To provide lateral service within the hotel whenever needed
-Ensure closing of the restaurant is carried out as per the standard checklist provided and no pending tasks
Ideally located in the vibrant Downtown Dubai, your stay and experiences at DAMAC Hotels & Resorts is designed to make you feel at home, raising the bar for luxury hospitality in Dubai.
The Luxury of Choice
Different guests have different requirements. It’s this simple insight that has inspired the 4 distinct DAMAC Maison hotels. Each hotel provides distinctive experiences, environments and services that are creative, innovative, indulgent and enriching.
The Luxury of Location
Our Dubai hotels are located in and around the prestigious Downtown district, with stunning views and easy access to Dubai’s key attractions. Our best hotels in Dubai ensure you are never too far from the action, and we consistently deliver the ultimate guest experience in the finest locations.
The Luxury of Space
Our hotel apartments in Dubai offer spacious suites and are available in a variety of arrangements, from studios to three-bedrooms. Each living space has separate lounge and dining areas, as well as a fully equipped kitchen for added convenience. Counted among some of the best hotels in Dubai, DAMAC Hotels & Resorts offer luxury spaces combined with genuine hospitality experience that’s heightened at many levels.
The Luxury of Simplicity
All our properties are linked by a single reservation system that gives the best rates across our hotels in Dubai. This makes it easy for guests to make the right decision, and becomes the preferred way to begin and continue their DAMAC Hotels & Resorts experience.
The Luxury of Special Moments
Feel at home with your family at DAMAC. Our hotels are constantly rated among the best family friendly hotels in Dubai, offering complimentary kids club, as well as outdoor play areas. All of our Rooms and Suites are superbly comfortable, spacious and most have adjoining lounge areas, dining areas as well as fully equipped kitchens.
The Luxury of Brand
DAMAC Hotels & Resorts is a part of DAMAC Properties, established in 2002. With a well-cemented reputation for building luxury homes, DAMAC Properties extended its high-end offering into hospitality in 2011, with the launch of DAMAC Hotels & Resorts. Our vision is to be the number one global developer and operator of luxury hotel apartments in Dubai and around the world, and we already have five properties in our portfolio, with many more to be unveiled in the near future.
