Job Description
1. Behaves and acts in an exemplary fashion, embodying the brand mindset and be responsible for the Sheraton promise of proximity and sociability
2. Recommends the hotel's range of services on offer
3. Handles guests' requests for information and provides answers, puts them in contact with the appropriate people if necessary.
4. Handles customers’ problems as required
5. Train for hotel employee English
Sheraton Grand Hangzhou Wetland Park Resort is approximately 180km southwest of Shanghai on the Yangtze River Delta on China’s southeastern coast. Hangzhou is an ancient imperial city, renowned for its natural beauty. We are located in the midst of Xixi National Wetland Park, which includes myriad ponds, streams and rivers, extensive reed beds and ecological areas, forming a rich urban wetland scenery. The feel, look and design of the resort were based on the notion of traditional Hangzhou style. Modern and functional touches have been incorporated, giving rise to a resort that is a perfect venue for leisure or business.
ACCESS TO THE BEST OF IT ALL
• 380 spacious guest rooms and suites, are all with private balcony, offering the inviting Sheraton Sleep Experience.
• 4 restaurants and lounge, including Feast(interactive all day dining; serving Asian and international cuisine), Satine(modern French fine dining), Yue(contemporary Chinese restaurant; serving predominantly Hangzhou cuisine).
• Shine Spa for Sheraton offers a range of treatments, all designed to soothe the mind and body. Also treat your body right at our fitness center, an Indoor heated pool and more.
• 15 meeting rooms, including an elegant 1,050 sqm ballroom that accommodates functions of up to 1,600 guests and a business center-all equipped with the latest audiovisual equipment.
