FB Management Trainee

• Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency.
• Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards.
• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
• At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and:
• Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.
• Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.
• Make it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
• In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
• Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
• Supervise the maintenance of service equipment
• Monitor standards of guest facilities and services • Control stock and monitor security procedures
• Supervise functions
• Supervise outlet service
• Works with Superior on manpower planning and management needs
• Works with Superior in the preparation and management of the Department’s budget
• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
• Communicates to his/her superior any difficulties, guest comments and other relevant information
• Establishes and maintains effective employee working relationships
• Attends and participates in daily briefings and other meetings as scheduled
• Attends and participates in training sessions as scheduled
• Prepares for service by ensuring:
o Grooming is impeccable and in accordance with ICHG personal presentation standards
o Outlet equipment is clean
o Equipment is sorted and stored
o Glassware is polished
o Flatware is polished
o China is clean
o Waiter stations are prepared
o Cutlery is placed for buffet and table service
o Tables are set
o Reservations are read and familiarized
o Special occasions are ready o Music is on
o Lighting is on
o Outlet is ready for service and guest comfort
o Carries out effective service by ensuring:
o Guests are greeted and seated
o Daily specials are explained and upsold
o Food orders are processed accurately
o Trays and tray jacks are effectively used
o Food orders are taken quickly
o Payment methods are handled accurately
o Working areas are cleaned and re-set quickly
o Bar is clean
o Guests are conversed with in relation to the food and beverage products
• Carries out effective beverage service by ensuring:
o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
o Promoting and selling cocktails to guests
o Making and presenting cocktails
o Coffee and tea is served hot and in accordance with standard
• Take appropriate action to resolve guest complaints
• Performs related duties and special projects as assigned