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GRO:Under the general direction of the Guest Relations Manager within the limits of established InterContinental Hotels Group brand and local policies and procedures, responsible for establishing and maintaining mutual understanding and goodwill between guests and management. Promotes the desired work culture of winning ways of InterContinental Hotels Group and the brand ethos.

GRO:Under the general direction of the Guest Relations Manager within the limits of established InterContinental Hotels Group brand and local policies and procedures, responsible for establishing and maintaining mutual understanding and goodwill between guests and management. Promotes the desired work culture of winning ways of InterContinental Hotels Group and the brand ethos.