Job Description
JOB ROLE
Provide a warm welcome and personalize service to guests, ensuring guests’ experience will be worth remembering, happy and satisfied from the moment they arrived at the hotel until departure time.
JOB RESPONSIBILITIES
Reports directly to and communicate with the Guest Service Manager about all pertinent matters affecting guest satisfaction
Welcome all guests cordially and professionally; ensuring that Ambassadors, Political figures, VIP guests, and regular guests consistently receive all benefits, recognition, and services
Escorts VIP Guests to their rooms upon arrival, explains the room and hotel facilities and offers them assistance for the length of their stay
Ensures to inspect rooms/suites of all arrivals according to the organization’s standards, especially for all VIPs and inform other operating departments, notably Housekeeping and Food & Beverage, on matters that concern them
Ensure all rooms for individuals, VIPs, and for Groups are blocked, Room keys, Welcome Letters, mini-bar blocking (depends on the LPO), etc. are prepared well in advance
Monitors the registration of all guests, ensuring all relevant details are obtained on the registration card while adhering to the Resort’s credit policy, and such details are recorded in the system
Reviews lists for all arrivals and VIP’s to check room allocations, amenities, and special requests
Handles guest complaints and refers to them as necessary. Follow up on corrective action and courtesy call. Communicate promptly to Guest Service Manager
Attend promptly and courteously to guest queries, and telephone calls related to Front Office Cashiering, such as Paid –outs, Cash Payments, etc., and restrict the conversation to the point
Aware of the rooms/suites configuration and rates, daily functions, promotions, packages, changes of rates, changes in prices strategies, and meal rates
Abu Dhabi icon for a quarter-century where memories live on, Armed Forced Officers Club & Hotel now begins its next chapter as Erth. Erth means “legacy” in Arabic, Erth is a modern oasis of bespoke Emirati hospitality, cuisine and recreation that builds upon the enduring legacy of the founding father of the UAE, His Highness Shaikh Zayed bin Sultan Al Nahyan. This unique landmark destination features a five-star resort, 6 vibrant restaurants and 17 diverse venues including a 2,800 sqm ballroom, cinema hall and theatre.
The newly expanded 9,000 sqm CPU(Central Processing Unit) will enable Erth to triple its catering capacity to deliver culinary excellence at an even greater scale. Erth’s broader service offering includes long-term facility management and other essential support functions including cleaning, laundry, light maintenance and recreation management.
Etizan, meaning equilibrium in Arabic, is Erth's fitness offering that enhances its members and guests' wellness goals by creating a balance via exercise, nutrition, and wellbeing, allowing them to become the best version of themselves. The 58,000sqm expansive facility also includes a 50m, 8 lane Olympic sized indoor swimming pool, dedicated training studios, padel tennis facilities, and indoor (air-conditioned) and outdoor artificial and natural football pitches. Dedicated facilities for gymnastics, aerobics, squash, bowling, tennis, track and field, volleyball, basketball and shooting complete the gamut of experiences, together with sports massage services, steam bath and Jacuzzi areas to support post-workout recovery. Soon to come is an outdoor swimming pool and the opening of a Blue-flag certified 1km stretch private beach offering a wide variety of watersport activities for a perfect family day out.
Expanding its services in hotel management, Erth also manages the four-star hotel Remal Hotel bringing a refreshing, boutique stay experience to the heart of Al-Ruwais, Abu Dhabi.
