Job Description
Job Role
To supervise the daily operation as well as the HSK Attendants to ensure standards are followed and cleanliness in all related areas are maintained
Job Responsibilities
Prepares and delegates daily task to HSK Attendants and provide with necessary supplies, to ensure efficient service on the floors
Ensures that HSK Attendants have all the required cleaning tools/equipment
Ensures that HSK Attendants are following the prescribed cleaning procedures
Handle guest requests and complains with care and follow up effectively to enhance guest satisfaction
Inspect rooms physical status and make necessary reports for any discrepancy
Inspect guest rooms to ensure cleanliness as per the set standard
Works with the HSK Attendants in the preparation for the rooms for VIP arrival
Report damaged and missing items in the room as well any lost & found items by following the set procedures
Checks pantries and make sure they are organized, cleaned and well stocked
Monitor room status, i.e. VIP/DND etc. effectively communicate rooms status and release room’s to the Front Office department to maintain an efficient operation
Follow up out of order rooms
Ensure that all maintenance work is carried out properly and corresponds to the established procedures
Receive any complaints and report to the Asst. Executive Housekeeper for necessary action or judgement
To assist in the inventory of Line, SOE and FF&E
To ensure the proper handling of equipment and preventive maintenance is carried out
Trains, monitors and evaluates staff and report any performance issues
Performs other duties as assigned by the Asst. Executive Housekeeper
To carry out any other reasonable and lawful request directed by the Management
Abu Dhabi icon for a quarter-century where memories live on, Armed Forced Officers Club & Hotel now begins its next chapter as Erth. Erth means “legacy” in Arabic, Erth is a modern oasis of bespoke Emirati hospitality, cuisine and recreation that builds upon the enduring legacy of the founding father of the UAE, His Highness Shaikh Zayed bin Sultan Al Nahyan. This unique landmark destination features a five-star resort, 6 vibrant restaurants and 17 diverse venues including a 2,800 sqm ballroom, cinema hall and theatre.
The newly expanded 9,000 sqm CPU(Central Processing Unit) will enable Erth to triple its catering capacity to deliver culinary excellence at an even greater scale. Erth’s broader service offering includes long-term facility management and other essential support functions including cleaning, laundry, light maintenance and recreation management.
Etizan, meaning equilibrium in Arabic, is Erth's fitness offering that enhances its members and guests' wellness goals by creating a balance via exercise, nutrition, and wellbeing, allowing them to become the best version of themselves. The 58,000sqm expansive facility also includes a 50m, 8 lane Olympic sized indoor swimming pool, dedicated training studios, padel tennis facilities, and indoor (air-conditioned) and outdoor artificial and natural football pitches. Dedicated facilities for gymnastics, aerobics, squash, bowling, tennis, track and field, volleyball, basketball and shooting complete the gamut of experiences, together with sports massage services, steam bath and Jacuzzi areas to support post-workout recovery. Soon to come is an outdoor swimming pool and the opening of a Blue-flag certified 1km stretch private beach offering a wide variety of watersport activities for a perfect family day out.
Expanding its services in hotel management, Erth also manages the four-star hotel Remal Hotel bringing a refreshing, boutique stay experience to the heart of Al-Ruwais, Abu Dhabi.
