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The international tourism, hospitality & service network

Job Title

IT Manager

Job Source

Crowne Plaza and Holiday Inn Doha - The Business Park, Qatar


Qatar, Doha





Experience Level


Job Type

Full Time


English intermediate

Job Posted Date


Job Description

About Us

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.
Your day to day

The IT Manager will oversee the information technology function in the designated 2 hotel properties. He/ She is responsible for ensuring that the hotel computer system(s) are installed and operating properly, that system security measures are in place, that the computer hardware is well maintained, that the system(s) are utilized to their maximum potential and that new systems are installed to improve hotel efficiency and profitability and adhere to hotels and IHG standards and guidelines. • Evaluate existing internal control measures that apply to accounting procedures and computer systems as per IHG Policies and Procedures • Ensures that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required • Continually keeps informed of IHG-approved systems and technology that may contribute to improving hotel efficiency • Evaluate existing internal control measures that apply to accounting procedures and computer systems as per IHG Policies and Procedures • Provide a monthly written progress report to the Reporting Manager, with copies to department heads • Maintain an up-to-date list of all computer hardware • Manages the configuration reports, job control languages, program files, and data files on the computer system(s) to ensure maximum operating efficiency • Monitors the performance of the software and maintains a logbook of performance reports eg; through systems measurement facility/utility, error, and integrity check reports, system malfunction, and solutions • Installs and tests corporate-approved program changes to the hotel computer system(s) • Investigates and reports software problems to the vendor, or to the Regional, Area, or Corporate Office • Understand all standard and IHG customized features and functions of the hotel front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities, and user functions • Establishes documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable • Ensures that all computer media saves and back-ups are completed, documented, and stored per IHG specifications • Maintains uncompromising data and physical security standards • Controls the key/lock for the computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the IHG security specification as described in the IHG security system • Administer all user IDs, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries • Under the direction of the Reporting Manager, administer all back-office user IDs, passwords, security parameters, and the most sensitive utility • Maintains technical and user documentation, systems report, newsletters, and announcements in a neat, orderly and secure fashion • Complete and distributes activity reports, program trouble reports, and enhancement list • Keeps informed of the latest, updated, changes, enhancements, and development in the hotel computer field by subscribing to periodicals and attending seminars, workshops, or conferences held by IHG, computer companies or vendors • Performs basic changes to programs control languages using screen edit utilities, operating control languages statements, and screen design aids • Conduct “Self-Audit” of systems, security, and emergency procedures according to the Hotel and Financial System Security Manuals and materials supplied by the Regional Manager of IT.

What we need from you

Bachelor’s degree in Computer Science, Information Technology or related field, with 3 -5 years related experience or an equivalent combination of education and work-related experience. Demonstrated ability to interact with customers, employees, and third parties that reflects highly on the hotel, the brand, and the Company. Has working knowledge of local area networks and Microsoft Windows. Possesses problem-solving, reasoning, motivating, organizational and training abilities. Has good writing skills.

What we offer

We’ll reward all your hard work with great benefits – including a uniform, great room discount, and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Crowne Plaza and Holiday Inn Doha - The Business Park, Qatar
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