Customer AdvisorApply Share link |
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Job Source |
Trip.com Group |
Location |
China, Kunshan |
Salary |
Negotiable |
Designation |
Customer Service |
Job Type |
Full Time |
Language |
English fluent, Russian fluent, Indonesian fluent, Japanese fluent, Korean fluent, Vietnamese fluent, Thai fluent |
Job Posted Date |
18-08-2024 |
Job Description |
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Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email;
Communicate effectively with customers, showing empathy and patience; Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required; Advocate the Trip.com culture both internally and externally; Assist with ad hoc projects assigned by Team Leads / Supervisors. |
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Job Requirements |
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Proficiency in both verbal and written (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian);
Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day; Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays; Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.); Positive and forward-thinking attitude, with a diligent and result-orientated approach to work. |
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