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Customer Advisor

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Job Source

Trip.com Group

Location

China, Kunshan

Salary

Negotiable

Designation

Customer Service

Job Type

Full Time

Language

English fluent, Russian fluent, Indonesian fluent, Japanese fluent, Korean fluent, Vietnamese fluent, Thai fluent

Job Posted Date

18-08-2024

Job Description

Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email;
Communicate effectively with customers, showing empathy and patience;
Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
Advocate the Trip.com culture both internally and externally;
Assist with ad hoc projects assigned by Team Leads / Supervisors.

Job Requirements

Proficiency in both verbal and written (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian);
Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.



Trip.com Group




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