Job Description
Provide operational support to the functions of Front Office and the hotel. Provide courteous and efficient
service to guests. Assure the highest level of product and service are delivered.
Maintain guest relations with foreign guests and improve guest satisfaction
Co-ordinate daily operations of the Front Office to maximize profit and guest satisfaction
Familiar with Front Office Standards and Procedures
Familiar with the knowledge of room locations, room types, rates, discounts, hotel facilities and their hours
of operation, special promotions etc.
Resolve foreign guest complaints. When needed, refer the matter to the Guest Service Manager or
Assistant Manager
Crowne Plaza Chengdu City Centre lies in the heart of the Central Business District, with the superior and convenient location, it's also close to the Taikoo Li Chengdu, IFS, “Chun Xi Lu” shopping and dining area, surrounded by office buildings like Times Square, Central Plaza, City Heart and The Atrium. It takes about only10minutes of driving from the hotel to Kuanzhai Alley, JinLi and Wuhou Temple, 10minutes walk to metro line 1、2、3、4, 20 minutes of driving to the North, East, South and West Railway Station and around 30minutes of driving to Shuangliu International Airport and Chengdu Research Base of Giant Panda Breeding.
The hotel features a total of 402 tastefully decorated guestrooms and suites. It makes travellers feeling comfortable and satisfied by its perfect facilities and friendly, warm service. Furthermore, non-smoking floors and disable rooms are delicately designed for different demands.
