Job Description
Food &Beverage：
Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
Ensure the restaurant is ready to receive guests prior to opening and that all service staffs are ready in line with opening standards
Ensure restaurant operating equipment is clean and in working order
Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
Welcoming guests to the Restaurant, by using the Bar/Restaurant name
Maintain detailed knowledge of menu, including daily specials
Inquiring if they have a reservation and noting it in the reservation book if they do
Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
Being attentive to guest requests
Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
Maintain responsibility of cleanliness of hostess stations, all menus and drink menus
Assist with beverage service and food service
