Operations Associate (Mandarin Speaker)

To ensure a smooth and efficient operation in the Operations department in relation to the company core process; thus directly impacting the opening of the leisure facility, delivering the experience and closing the leisure facility.

The working environment for this position is within an indoor theme park environment where lighting and temperature are adequate to extreme, with some hazardous conditions caused by noise, chemicals, dust, movement etc. This position is required to stand, walk, reach with arms and hands, climb or balance, sit, stoop, kneel, crouch and / or crawl. This position is required to operate machines, tools and emergency equipment for long periods of time.

The Rides and Attractions Operator operates the rides and attractions safely and efficiently, in a variety of different positions, ensuring a high level of customer service is provided at all times whilst ensuring that Health and Safety remains the number one priority at all times.
The different positions on a ride or attraction are as follows:

Batcher
Greeter
Pre-Show Attendant
3D Glasses Washer / Runner
Attraction Attendant
Unloader
Loader
Operator

All positions will be face-to-face with guests, delivering memorable experiences and ensuring that safety is paramount at all times.
The Operator position will oversee the entire operation of a ride or attraction, including the safety and wellbeing of all colleagues and guests at that particular ride or attraction. They will also be required to concentrate for long periods of time, manage small teams, multi-task and operate large machinery safely and efficiently.

Essential:
Higher secondary or equivalent
Moderate verbal communication skills
Basic knowledge of cash handling skills
Good communication skills

Desirable:
Previous retail experience
Previous customer care experience
Previous experience in handling guest complaint
Any other language would be an advantage
Previous cash handling skills