Job Description
The Guest Relations Officer trainee is responsible in ensuring the overall well being of
guests in terms of customer satisfaction and comfort, and that all guest requirements are
fulfilled in the most efficient and timely manner in accordance with the policy
established by Shangri-La Qiantan and Shangri-La Hotels & Resorts. She/He is also to established and maintain greater customer interaction in order to
create a warm and welcoming atmosphere for all patrons of the hotel.
Is responsible to obtain feedback proactively at all the times in readiness to address any
guest concerns and to disseminate the relevant information pertinent to all respective
departments. Sells accommodation in such a manner to maximize revenue and occupancy. Cross sell other areas of hotel such as F&B, Manager on Duty and others
Experience a flourishing destination
Pudong Expo Qiantan Area, where hotel is located, is a brand new urban community that blends modern-day social and commercial functions. As the first luxury hotel in Qiantan, we are committed to creating holistic experiences and reinvigorating stays for business and leisure travellers alike.
