The international tourism, hospitality & service network

Guest Relation Officer

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Job Source

WandaVista Harbin

Location

China, Harbin

Salary

Negotiable

Designation

Front Office

Job Type

Full Time

Language

English basic, Mandarin Chinese basic, Russian fluent

Job Posted Date

15-05-2024

Job Description

1、Assist in any other duties when required by the Front Desk Manager
2 、Inspects all VIP rooms prior to arrival
3、Maintains positive guest and colleague interactions with good working relationships.
4、Ensures provide a courteous and professional service at all times.
5、Deliver the brand promise and provide exceptional guest service at all times.
6、Greeting and checking-in VIP and Long Stay guests.
7、Familiar with the hotel’s products and services.
8、Aware of current promotions, policies and other important information.
9、Personally and frequently verifies that guests are receiving the best possible preparation before guest arrival, to ensure Guest have a smoothly check in.
10、Establishes a rapport with guests and maintains good customer relationship.
11、Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
12、Be under supervision of the hotel manager, to provide high quality service and enhance customer satisfaction

Job Requirements

Hotel uniform: There are uniform work clothes //
Four free Meals
Dormitory address: 15th Floor, Wanda Apartment, Songbei District, Harbin
Transportation costs: not borne by the hotel, employees need to pay their own expenses



WandaVista Harbin




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