Job Description
1、Assist in any other duties when required by the Front Desk Manager
2 、Inspects all VIP rooms prior to arrival
3、Maintains positive guest and colleague interactions with good working relationships.
4、Ensures provide a courteous and professional service at all times.
5、Deliver the brand promise and provide exceptional guest service at all times.
6、Greeting and checking-in VIP and Long Stay guests.
7、Familiar with the hotel’s products and services.
8、Aware of current promotions, policies and other important information.
9、Personally and frequently verifies that guests are receiving the best possible preparation before guest arrival, to ensure Guest have a smoothly check in.
10、Establishes a rapport with guests and maintains good customer relationship.
11、Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
12、Be under supervision of the hotel manager, to provide high quality service and enhance customer satisfaction
Wanda Vista Harbin is located in Shimao Avenue and including various of tourism projects and properties.To Harbin Taiping Intl’Airport 30 mins ;To North Railway Station 15mins; To West Railway Station 25mins